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Crystal dB 32 - User Manual

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dB 32 User Guide
CRYSTAL
Decibel dB 32
V- 4.0
S.No.
Function
User code
Flexible plan
Remark
1
Extension No.
201,202,203,…………onwards
Yes (1 to 3 digit)
System Program
2
Junction No. Access
601 to 606 or 0,5
No
3
Redial
Dial #
No
4
Auto call Back (Extn / Jn)
Dial 7
No
5
Auto call Back on No reply
Flash + 7
6
Auto call Back Cancel
Dial 70
No
7
Call pickup (common)
4
No
8
Call pickup (Selective)
76 + Extn.no.
No
9
Call transfer
Flash + Extn. No.
No
10
Call toggle
Flash + 1
No
11
Call Park
Flash + 5
No
12
Call Park Pickup
Random (15*), Selective (15+X)
No
13
Conference
Flash + 0
No
14
Call Forward
721 + Extn. No.
No
User Program
15
Call Forward on no reply
723 + Extn. No.
No
16
Call Forward on Busy
724 + Extn. No.
No
17
Call Forward cancel
720
No
18
Call Camp
Functional Way
No
19
Call Camp pickup
Functional Way
No
20
Do not Disturb
725
No
User Program
21
DND cancel
720
No
22
Barge in
Dial 83
No
23
Monitor
Dial 80
No
24
Follow me
722 + Extn. No.+ password
25
Hot line (Extn./Jn.)
16 +1/2/3/+ Extn / Jn + Delay
No
User Program
26
Hot line cancel
16 + 0
No
27
Dynamic Lock
81 + Self PW + COS + min
No
User Program
28
Dynamic Lock OPEN
82 + self PW
No
29
Dynamic Lock PW change
86 + Old PW + New PW
No
Decibel 32 Page ! 1
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Summary

Intercom Call

Trunk; JN Call

Last No. Redial

Answering; Receiving Calls

CLI (DTMF Signal)

Calling Extension Number Display

Displays the caller's extension number.

Incoming Call ID Display

Displays the caller's ID for incoming calls.

Transferred Call ID Display

Displays the caller's ID for transferred calls.

Call Pick Up

Common Call Pick Up (Intercom;Trunk)

Pick up any ringing extension for intercom or trunk calls.

Selective Call Pick Up (Intercom;Trunk)

Pick up specific ringing extensions for intercom or trunk calls.

Auto Call Back

Auto Call Back on Busy Extension;Intercom

Automatically redial busy extensions or intercom calls when free.

Auto Call Back on Busy Trunk Line

Automatically redial busy trunk lines when free.

Auto Call Back on No Reply Call

Automatically redial extensions that did not answer.

Cancellation of Auto Call Back

Cancel the auto call back feature for no reply calls.

Call Transfer

Call Transfer with Flash (Intercom;Junction)

Transfer calls using the flash key for intercom or junction calls.

Call Camp (Junction Incoming Transfer)

Call Camp Pick Up

Call Camp Pick Up - Option 1

Pick up camped calls using Option 1.

Call Camp Pick Up - Option 2

Pick up camped calls using Option 2.

Call Park

Call Park (Intercom;Junction)

Park intercom or junction calls temporarily.

Call Park Pickup

Retrieve temporarily parked calls.

Do Not Disturb (DND)

Cancellation of DND

Disable the Do Not Disturb feature.

Call Forward

Call Forward (All Calls)

Forward all incoming calls to another extension.

Call Forward (No Reply)

Forward calls automatically if no response within 20 seconds.

Call Forward (Busy)

Forward calls automatically when the extension is busy.

Cancellation of Call Forward

Disable all types of call forwarding.

Follow Me

Cancellation of Follow Me

Disable the Follow Me feature.

Barge-In (With Warning Tone)

Call Toggle

Monitor

Hotline Extn.; JN

Hotline Function

Cancellation of Hotline

Disable the configured hotline function.

Conference (Three Parties)

Day;Night;Lunch Mode

Dynamic Lock

To Open Dynamic Lock

Unlock the extension using the self password.

To Change Self Password

Modify the existing self password.

Alarm

Duration Alarm

Set alarms to ring at a specific duration.

One Time Alarm

Set alarms to ring at a specified one-time.

Repeat; Daily Alarm

Set alarms to ring daily at a specified time.

Remote Alarm

Set alarms for other extensions.

Global Memory Dialing

Overview

The Decibel dB 32 is a CRYSTAL brand device, version 4.0, designed to manage and facilitate various telecommunication functions within an office or similar environment. It offers a comprehensive suite of features for internal and external call handling, call management, security, and personal productivity.

Call Handling and Management

The device provides basic call handling capabilities, including Intercom Calls for internal extension-to-extension communication. To make an intercom call, a user simply lifts the handset, dials the desired extension number, and begins conversation once the other party answers. If an extension is busy, the user receives a busy tone and can either try again later or utilize the "Auto Call Back" function.

For Trunk / JN Calls, which are external calls, users can access specific junction lines (L1, L2, etc.) by dialing an access code (e.g., 601 to 606 or 0, 5) after lifting the handset. After hearing the trunk line tone, the desired outside number can be dialed. If a busy tone is encountered after dialing the junction access code, the "Auto Call Back" function can be used. An "Error Tone" indicates that the extension is locked for outgoing calls. By default, all junction lines are programmed in group "0".

The Last No. Redial feature allows users to redial the last external number dialed by lifting the handset and pressing '#'. It's important not to use the phone's dedicated "REDIAL" key for this function.

Answering / Receiving Calls is straightforward: when an extension rings, the user lifts the handset to answer.

Call Pick Up is available in two forms:

  • Common Pick Up (Intercom Call / Trunk Call): Any ringing extension can be picked up by another extension. This is done by lifting the handset and dialing '4'. However, simultaneous and auto call back rings on an extension cannot be picked up, and incoming call rings always take first priority.
  • Selective Pick Up (Intercom Call / Trunk Call): To pick up a specific ringing extension, the user lifts the handset and dials '76' followed by the ringing extension number (XX).

Auto Call Back is a crucial feature that eliminates the need to redial busy extensions or junctions.

  • On Busy Extension/Intercom Call: If a called extension is busy, the user can dial '7' during the busy tone. The system will then automatically ring both extensions when the called extension becomes free, prompting the user to lift the handset and wait for the other phone to answer.
  • On Busy Trunk Line: If a dialed trunk line is busy, the user can dial '7' during the busy tone. The system will automatically ring the user's extension when the trunk line becomes free, allowing them to lift the handset and dial the desired external number.
  • On No Reply Call: If a called extension doesn't answer, the user can press the Flash Key (HF) and dial '7' during the ringing tone. The system will automatically ring the user's extension when the called extension first lifts its handset and goes on-hook, allowing the user to answer.
  • Cancellation of Auto Call Back on No Reply: To cancel, lift the handset and dial '70'.

Call Transfer allows users to transfer a call either during a conversation with a second extension or blindly.

  • With Flash (Intercom call \ Junction call): While talking with a caller, the user presses the Flash Key or Flash the Hook switch, then dials the desired extension number. The caller is put on hold with music tone. If the other party answers, the user can consult and then hang up to transfer the call. Alternatively, the user can hang up before the other party answers, and the call will connect automatically. If a wrong extension is dialed or the extension is busy/no reply, pressing Flash reconnects to the external caller. To revert to a call on hold after conversation with any extension, press Flash +1. If a transferred call is not answered, it will revert to the original extension.

Call Camp (Junction Incoming Call Transfer to a busy extension) enables transferring an incoming call to a busy extension (one already in conversation). The busy extension receives a call waiting beep-beep tone.

  • To initiate, while talking with an external caller, press the Flash Key or Hook switch, then dial the desired extension number to transfer. The caller is put on hold with music tone, and the busy extension receives a beep-beep tone. Alternatively, flashing the Hook Switch or pressing Flash Key again reconnects to the external caller.

Call Camp Pick Up allows users to answer a camped call when they are already in conversation and hear a call camp beep-beep tone.

  • Option 1: While hearing the beep tone, hang up to finish the current conversation. The camped call will then ring, allowing the user to reply to the external caller.
  • Option 2: While hearing the beep tone, press the Flash Key or Hook switch, then dial '1' to park the current call. The current caller gets a hold music tone, and the camped call connects. After conversation, hang up. Dial '15*' to revert to the temporarily parked call.

Call Park allows temporarily putting aside a current call (junction or internal) or multiple calls, freeing up the extension. Calls can be retrieved randomly or selectively.

  • Call Park (Intercom call \ Junction call): While talking with a caller, press the Flash Key or Hook switch, then dial '5' to park the current call. The extension then becomes free. Any number of internal/external lines can be parked. If a parked call is not retrieved, it automatically returns after 30 seconds.
  • Call Park Pickup: To retrieve a recently parked call, lift the handset and dial '15*'. To pick up a selectively parked call, dial '15 + X' (where X is the respective junction line number).

Security and Personal Productivity

Do Not Disturb (DND) prevents incoming calls. To enable, lift the handset and dial '725'. While DND is active, other extensions calling will get an error tone. A broken dial tone is heard on the DND-enabled extension, but outgoing calls can still be made normally. To cancel DND, lift the handset and dial '720'.

Call Forward redirects calls to another pre-assigned extension.

  • All Calls: To forward all calls, lift the handset and dial '721 + XX' (where XX is the forwarding extension number). A broken dial tone is heard on the forwarding-enabled extension, but outgoing calls can still be made.
  • No Reply: If an incoming call is not answered within 20 seconds, it will be automatically forwarded. To enable, lift the handset and dial '723 + XX'.
  • Busy: If the extension is busy, incoming calls will be automatically forwarded. To enable, lift the handset and dial '724 + XX'.
  • Cancellation of Any type Call Forward: To cancel, lift the handset and dial '720'.

Follow Me allows users to redirect all their calls to another desired extension when they are away from their own. To enable, from the desired extension, lift the handset and dial '722 + XX + YYYY' (where XX is the user's own extension number and YYYY is the self-password). A broken dial tone is heard on the enabled extension. This function is active only after the personal password (default 1111) has been changed. To cancel, from the user's own extension, lift the handset and dial '720'.

Barge-In (With Warning Tone) enables conveying a priority message to a busy extension. If the desired extension is busy, dial '83' during the busy tone. A 2-second beep-beep tone will be heard before intercepting the conversation. Barge-in does not work if the busy extension is in dialing, ringing, or conference mode.

Call Toggle allows switching between a current call (intercom/junction) and a second call on hold. This involves similar steps to barge-in, but after starting conversation, pressing Flash + Dial '1' toggles the calls.

Monitor allows monitoring conversations between two extensions without any indication (short beeps) to the busy extensions. If the desired extension is busy, dial '80' during the busy tone. After 1 second, the call can be monitored.

Hotline Extn. / Jn. is useful for repeatedly calling a particular extension or junction.

  • To set up a hotline to an extension without delay, lift the handset and dial '16 + 1 + XX' (Extension No.).
  • To set up a hotline to a junction with delay, lift the handset and dial '16 + 2 + XX' (Junction No.) + Y (Delay Time, 1-9 seconds).
  • To set up a hotline to an extension with delay, lift the handset and dial '16 + 3 + XX' (Extension No.) + Y (Delay Time, 1-9 seconds). The default delay time is 3 seconds.
  • Hotline Function: To operate a pre-defined hotline function (1/2/3), lift the handset and wait for automatic dialing.
  • Cancellation of Hotline: Lift the handset and dial '160'.

Conference (Three Parties) allows a user to conference with two other parties (extensions or junctions).

  • While in speech with an extension/junction, press the Flash Key to put the extension/junction on hold (music tone).
  • Dial the second extension/junction number.
  • When the second extension answers, press Flash Key & Dial '0' to establish a three-party conference.
  • The conference terminates when the master extension (originator) goes on-hook. If a busy tone, error tone, or no-reply is encountered while adding parties, press Flash + 2 and restart the process.

Day/Night/Lunch Mode sets landing modes for incoming calls.

  • To set manually, lift the handset, dial the self-password (default 1111), then dial '85 + 0/1/2' (0=Lunch, 1=Day, 2=Night).
  • To set automatically, lift the handset, dial the self-password, then dial '85 + 3'.

Dynamic Lock protects against misuse of outgoing trunk calls from an extension. Extensions are automatically locked based on a defined Class of Service (COS) level after a specified delay time.

  • To set Dynamic Lock: Lift the handset, dial '81' + XXXX (self-password, default 1111) + Y (COS level, 0 or 1/2 for intercom or STD/ISD) + MM (Time Delay, 01-99 seconds).
  • To open Dynamic Lock: Lift the handset, dial '82' + self-password.
  • To Change self-password: Dial '86' + Old PW + New PW.

Alarm provides various alarm functions.

  • Duration Alarm: To set an extension to ring for a duration, dial '78+1+XX' (XX = 01-99 minutes).
  • One Time Alarm: To set an extension to ring at a specified time, dial '78+2+HHMM' (HH MM = 24 hr format).
  • Repeat / Daily Alarm: To set an extension to ring daily at a specified time, dial '78+3+HHMM'.
  • Remote Alarm: To set an alarm for another extension, dial '784+ XX+Y+HHMM' (XX = other extension no., Y = 1 for duration, 2 for one time, 3 for daily). Daily alarms ring until cancelled.
  • To cancel all Daily alarm: Dial '780'.

Global Memory Dialing allows access to 450 central memory locations (88101 to 88995) for external calls. Each location can store up to 16 digits (including STD/ISD codes). To use, lift the handset and dial any memory location. Refer to the programming manual for setting Global Memory Locations.

User Interface Features

The device provides CLI (DTMF SIGNAL) features if a caller ID telephone set is used:

  • Calling extension number display.
  • Caller ID number of incoming calls (Round Robin / Simultaneous).
  • Caller ID number of transferred calls (Incoming / outgoing).

Maintenance Features

The manual emphasizes that all System Programming can only be done in Main Password mode from any extension in tone/DTMF mode at the site. This implies a level of security and control over system configurations. The cancellation procedures for various features (Auto Call Back, DND, Call Forward, Follow Me, Hotline, Daily Alarm) are clearly outlined, allowing users to manage their settings effectively. The ability to change the Dynamic Lock password also contributes to user-level security.

Crystal dB 32 Specifications

General IconGeneral
Extensions8
Caller IDYes
Wall MountableYes
VoicemailYes
Power Failure TransferYes