The camera and mobile phone must be placed next to the router when initially
configuring the network. In addition, the volume of the mobile phone needs to
be adjusted to the maximum during voice distribution. Please pay attention to
the case of the password when entering the password and avoid using
special characters such as, "?,!, &,". We recommend that you use a combina-
tion of numbers and letters. If the Wi-Fi password is entered incorrectly,
please reset the camera and reconnect to the network.
② Why did the camera fail to match the network?
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For the location of the camera, we recommend avoiding a large number of
moving cars, chimneys, and direct sunlight. Such environments will cause
false alarms and interference with PIR detection. In addition, the humanoid
alarm can be turned on at the same time in the alarm settings to reduce false
alarms, reduce camera wake-up time, and save power.
③ Why does the mobile phone continue to receive false alarms and
the camera consumes a lot of power?
We recommend that you check whether the camera's SD card is installed
correctly. After inserting the card, please format the card in the phone APP
settings. If the reading is still abnormal, please take the card and format it
as FAT32 on the computer or replace the card for the test. In addition,
please set the device time zone and the phone time zone to be consistent
in the settings.
④ Why can't I see the video on my mobile phone?
Please set the device time zone and the phone time zone to be consistent in
the settings. If the daylight saving time starts in the local time, please check
the daylight saving time in the time zone setting.
⑤ Why is the camera's recording time not the same as the local time?
Yes, please contact us to buy the CT-S20 accessory kit, which contains the
solar panel bracket and the charging extension cable. The solar panel and the
camera can be installed separately.
⑥ The place where my camera is installed is not well-lit, can I install
the solar panel in another location?
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