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Frequently Asked
Questions
Mower does not dock properly and sometimes misses Base
Station’s contacts
The entrance to the Base Station is not at. Fill some ground
to atten the lawn around the Base Station to allow smooth
entrance. Make sure the Perimeter Wire is straight and centered
or shifted 4-5 cm to the left in case of External Installation all the
way under the Base Station. Clean the Front Wheel and make sure
it rotates freely on its axis.Make sure that the base Station is placed on
a relatively level ground.
The rain sensor stopped working
After a certain period of time in outdoor conditions the rain sensor’s
pins may become oxidized and thus less sensitive to rain. Try to
scrubbing the pins with a rugged damp or scotch.
Patchy and uneven mowing
Minimize Inactive Time for faster Mowing Cycle and even mowing
result. If it is the fast growing season - reduce the time between
mowing cycles via the Mowing Frequency setting. Increase
the allocated mowing time via the Mowing Hours setting to
compensate for lawn’s shape complexity.
Mower does not depart from base for a long time
Press and hold the ‘Home’ button’ for 1 second while the mower is in
the Base Station. The non-depart reason code will be displayed for 3
seconds. Refer to our Help Center online for a detailed description of
non-depart codes.
Mower operates at wrong times
Verify that the time on the mower is set correctly. The time
and Day
setting needs to be refreshed every time the mower is
switched on.
Message
Displayed
Probable
Cause / Event
Corrective
Action
bASE
(Base problem)
The mower has
repeatedly failed to enter
the Base Station.
Adjust the Base Station's position.
Clean charging contacts with a brush
or piece of cloth.
rAin
(Rain detected)
The operation is delayed
or paused due to rainy
conditions.
The mower will resume operation 30
minutes after no rain is detected.
CHAr
(Keep charged)
Keep charged if not
used.
It is recommended to keep the mower
charged at all times.
CHLd
(Child lock)
Child Lock feature is
activated.
Press mow/mow-edge + OK to operate
the mower.
E9
See
Troubleshooting
in Manual
E 9 is displayed for all
other error messages
that are not listed above.
Press the Right arrow to receive the
stop reason number and refer to our
online Help Center.
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