What to do if PowerPanel® Personal is inactive on my CyberPower UPS?
- Bbrandon88Sep 13, 2025
If the PowerPanel® Personal software shows as inactive with grayed-out icons, it could be due to a disconnected or faulty USB connection, or the unit not providing battery power. First, ensure the USB cable is connected to both the UPS unit and a working USB port on your computer. If that doesn't work, try a different USB port. If issues persist, shut down your computer, turn the UPS off, wait 10 seconds, and then turn it back on to reset the unit.