Cyrus ONE Cast - Troubleshooting Common Issues; Audio Source and Speaker Sound Problems

Cyrus ONE Cast User Instrucons
Page 28Click here to return to the contents page 2
Troubleshoong
No sound or problems with the sound
No sound, digital inputs 5 and 6
• Check that the sample rate of the audio playing is
compable with the ONE Cast in the range 32k - 192k.
• Check that the format of the audio playing is 2
channel PCM stereo. Compable sources include
CD players, DVD players (when playing a CD or set
to output 2 channel PCM), DAB radios etc. The ONE
Cast will not play mul-channel surround-sound from
a DVD.
No sound, USB audio
• Check the computer audio sengs. The audio must
be set to output sound to ‘Cyrus ONE’.
No sound, DSD audio playback via USB
• Ensure that a DSD player app is installed and correctly
congured on the computer.
• Check that the DSD le type is compable with the
Cyrus ONE Cast.
No sound, HDMI audio
• The ONE Cast is only compable with HDMI (ARC)
TVs. Check that the ONE Cast is connected to an
outlet on the TV marked ‘HDMI (ARC)’. A standard
HDMI connecon will not work.
Sound from only one speaker or one speaker louder than
the other
• The balance control may not be correctly set. Press
the L or R buon on the remote control to display the
current balance seng and adjust if necessary.
• Are there fuses in your speakers? If so, check if one of
the speaker fuses has blown.
If these checks are OK -
• If all sources are aected, disconnect the ONE Cast
from mains power.
• Check both ends of the connecon to the speaker
that is not working.
For AV or phono sources only -
• Disconnect mains and check connecon to that
source.
Very loud, distorted sound when playing a vinyl turntable
• The turntable may include a built-in preamplier
to give a high, line level output. This is not suitable
for connecon to the phono input of the ONE Cast.
Turntables with built-in preampliers should be
connected to the AV input.
• The turntable may have an output selector. If so, it
should be set to the ‘phono’ or ‘cartridge’ posion,
not to the ‘line out’ or ‘preamp’ posion.
Low volume when playing a vinyl turntable
• The phono input of ONE Cast is congured for a
MM (moving magnet) cartridge. Check that you
have connected a turntable with a moving magnet
cartridge. A MC (moving coil) cartridge can be used
but will require an external step-up transformer or
preamplier.
Hum or other noises when playing a vinyl turntable
• Check that the cable from the turntable is not routed
near any amplier (such as the ONE Cast) or other
system component that may contain a large power
transformer. Try to route the cable clear of any other
products.
• Some turntables have a chassis ground connecon.
This is normally a single wire and should be connected
to the screw terminal on the back panel.
If these checks are OK -
• Somemes connecng the turntable ground
connecon can increase hum and noise. Set a low
volume level and test with the ground disconnected.
If this check does not improve the problem -
• Contact a retailer who has experience with vinyl
turntables to get the turntable wiring checked out
with the ONE Cast.