WARRANTY SERVICE
Product Maintenance
No maintenance, other than the CARE AND CLEANING
INSTRUCTIONS identified in this Use & Care Manual, should
be attempted by the owner/operator. All other maintenance and
service must be performed by a qualified appliance technician.
If You Need Service...
First, review the recommended checks listed in the preceding
Troubleshooting Guide. Then, be certain that the appliance has
been installed properly and is being operated correctly. Familiarize
yourself with the warranty terms and conditions listed in the
PRODUCT WARRANTY section.
If the above checks have been completed and the problem has
not yet been remedied, call your local authorized DACOR service
representative. Your dealer can normally provide the name and
telephone number of the nearest service company.
DACOR works diligently to ensure your satisfaction when service
is necessary. However, if you are not completely satisfied with the
service provided, contact the company that performed the service
and express why you are not pleased. Normally, they will be willing
and able to resolve the problem.
If the service agency is not able to respond effectively, call or write
the DACOR Customer Service for the name of their authorized
service agent.
Dacor Customer Service
1440 Bridge Gate Drive
Diamond Bar CA 91765
Telephone:
Fax:
Hours of Operation:
Web Site:
800-793-0093
626-403-3130
Monday through Friday
6:00 am - 5:00 pm Pacific Time
www.dacor.com
Please include your telephone number if you choose to write. We
will then do our utmost to assure your happiness and satisfaction.
What is Covered
CERTIFICATE OF WARRANTIES
DACOR REFRIGERATORS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA*:
FULL TWO-YEAR WARRANTY
For two (2) years from the date of original retail purchase or
installation, any part which fails in normal home use will be
repaired free of charge.
Icemaker:
When supplied with the refrigerator, will be considered part of the
refrigerator for warranty purposes.
LIMITED FIVE-YEAR WARRANTY
Major refrigeration components:
For five (5) years from the date of original retail purchase or
installation, any part of the sealed refrigeration system (consisting
of the compressor, evaporator, condenser, drier and connecting
tubing) which fails in normal use will be repaired or replaced, at
the manufacturer's option, free of charge. Mileage, transportation,
trip charge and diagnostic charge, if required, shall be the
responsibility of the owner.
LIMITED WARRANTY
Major Refrigeration Components:
Sixth through twelfth year: After the fifth year from the date
of original retail purchase or installation, through the end of
the twelfth year, the manufacturer will repair or replace, at its
option, free of charge for the part itself, any part of the sealed
refrigeration system (consisting of the compressor, evaporator,
condenser, drier and connecting tubing) which fails in normal
home use, with the owner paying all other costs, including labor,
mileage, transportation, trip charge and diagnostic charge, if
required.
Water Filter:
With regard to the water filter cartridge, any part of the water filter
cartridge, which fails due to a defect in workmanship or materials,
wilt be replaced for a period of Thirty Days from the date of
original purchase. This is considered a user replaceable item,
therefore labor charges wilt not be paid by the manufacturer. The
manufacturer will pay shipping charges.
* Warranty is null and void if non-CSA approved product is
transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT
OF COLUMBIA AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your DACOR product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, DACOR wilt furnish a new part, F.O.B. factory,
to replace the defective part. All delivery, installation and labor
costs are the responsibility of the purchaser. The owner must
provide proof of purchase, upon request, and have the appliance
accessible for service.
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