IM 962-2 29
Service and Warranty Procedure
Service and Warranty Procedure
Replacement Parts
When contacting Daikin Applied for service or replacement
parts, provide the model number, serial number, and unit part
number of the unit as stamped on the serial plate attached to
the unit. For questions regarding wiring diagrams, provide
the number on the specic diagram. If replacement parts
are required, include the date of unit installation, the date of
failure, an explanation of the malfunction, and a description
of the replacement parts required.
Scroll Compressor
All Daikin Applied Rooftop products include a first-year
parts only warranty. The warranty period extends 12 months
from startup or 18 months from date of shipment, whichever
comes first. Labor to install these parts is not included with
this warranty. Compressors are considered a part and are
included in this standard warranty.
All Compressors
Replacement compressors for Daikin Applied Rooftop Units
can be obtained from the Daikin Applied Service Parts
department.
1. C
ontact the Daikin Applied Parts Department for
compressor availability.
2. Send a completed parts order form to the
Daikin Applied Parts Department.
3. The Parts Department processes the order and the
compressors are shipped from our Dayton, OH
warehouse via ground transportation. If next-day air is
required, indicate this on the parts order form and
a freight charge will be billed to your account. Air
freight costs are not covered under the Daikin Applied
warranty.
4. After the failed compressor is replaced, return it to
Daikin Applied with a Return Goods Tag attached,
which you will receive in the mail. It must be attached to
the compressor. The Return Goods Tag has instructions
on where to send the compressor. If the compressor is
not returned, you will be billed for the replacement
compressor.
5. Consideration may be given at this time to a compressor
teardown analysis, depending on the history of failures.
In-Warranty Return Material
Procedure
Material other than compressors may not be returned except
by permission of authorized factory service personnel of
Daikin Applied at Minneapolis, Minnesota.
A “return goods” tag will be sent to be included with the
returned material. Enter the information as called for on the
tag in order to expedite handling at out factories and issuance
of credits. All parts shall be returned to the factory designated
on the return goods tag, transportation charges prepaid.
The return of
the part does not constitute an order for
replacement. A purchase order for the replacement part
must be entered through your nearest Daikin Applied
representative. The order should include the component’s
part number and description and the model and serial
numbers of the unit involved.
If it is determined that the failure of the returned part is due to
faulty material or workmanship within the standard warranty
period, credit will be issued on the customer’s purchase order.
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