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EN
Introduction
The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to dierent climate conditions.
Therefore the unit will need preventative maintenance on a regular basis.
Hotline
The After Sales Support Department of Dantherm A/S is ready to help you in case of a problem.
To be able to oer quick and ecient help, please have the following information ready when
contacting Dantherm A/S:
-Name -Phone no -Location of unit
-Company -Email -Serial no./ Order no.
-Country -Type (unit) -Description of problem
Contact Dantherm A/S, ask for the After Sales Support department and help will be provided as
soon as possible:
Phone: +45 96 14 37 00
Fax: +45 96 14 38 00
Email: service@dantherm.com
Preventive maintenance
Dantherm A/S oers to perform preventive maintenance on the units so they will continue to
operate according to factory standards.
Corrective and emergency
repair
In case the unit malfunctions Dantherm A/S oers to perform emergency repair on the units.
Agreements will be made with the customer regarding response time and price
Setup
Dantherm A/S has established a network of service partners to perform preventative mainte-
nance. The partner is trained and certied on the actual climate units. The partner will also carry
an adequate number of spare parts – so any repairs can be made during the same visit.
The agreement will be made with Dantherm A/S – and the overall responsibility for the
agreement will be that of Dantherm A/S.
Further information
For further information about a service agreement in your country or region, please contact:
Henrik Hersted
After Sales Support Manager
Dantherm A/S
Phone: +45 9614 4767
Mobile: +45 2399 4066
Email: heh@dantherm.com
Service agreement
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