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troubleshooting troubleshooting
While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support team at 1-800-898-6970 or support@bydash.com.
ISSUE SOLUTION
The light on the
Mini Wafe Maker keeps
shutting off.
This is normal. During the cooking process,
the heating element will automatically turn
on and off to regulate the temperature and
ensure that the Removable Plates do not
get too hot or cold. When this occurs, the
Indicator Light turns on and off.
How do I know when
the Mini Wafe Maker is
heated and ready to use?
When the Mini Wafe Maker reaches the
optimal temperature, the Indicator Light shuts
off to indicate that it’s time to start cooking.
There is no On/Off
Button. How does the
Mini Wafe Maker off
and on?
To turn on, simply plug in the power cord.
When nished cooking, turn off the Mini
Wafe Maker by unplugging it.
ISSUE SOLUTION
When using the Mini
Wafe Maker, the Cover
gets very hot.
Is this normal?
Yes, this is completely normal. When using
the Mini Wafe Maker, always lift and lower
the Cover by the Cover Handle. To prevent
personal injury, DO NOT lift the Cover with
your arm positioned over the Removable
Plates. They are hot and may cause injury.
Lift from the right side.
After using the Mini
Wafe Maker a few times,
food is starting to stick to
the surface.
What is happening?
There is probably a build-up of burnt food
residue on the Removable Plates. This is
normal, especially when cooking with sugar.
Allow the appliance to cool fully. Then, use a
damp, soapy cloth to wipe down the Plates.
Thoroughly rinse the cloth and wipe again.
If any food remains, apply a small amount
of cooking oil and let sit for a few hour.
Then scrub with a soft bristled brush or soft
sponge to wipe clean.
The Indicator Light
will not turn on and
the cooking surfaces
are failing to heat.
1. Ensure that the power cord is plugged into
the power outlet.
2. Check to make sure the power outlet is
operating correctly.
3. Determine if a power failure has occurred
in your home, apartment or building.
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