Problem Isolation
32 Magellan
®
2200VS/2200VS and 2300HS/2300HS
Diagnostic Tests
See Chapter 3, Scanner Diagnostic Mode for details about running diag-
nostic tests for the scanner. If a problem is discovered during diagnostics,
the scanner will provide feedback about the source of the problem. The
remainder of this section describes these failure indications and includes
troubleshooting flowcharts to help isolate the problem.
Diagnostic Procedures
Your Point-Of-Sale (POS) system may contain many components that
operate as a system. Since almost all scanner problems are caused by either
the scanner, POS terminal or communication links between them, trou-
bleshooting flowcharts provided in this chapter focus on these compo-
nents. Additionally, the AC/DC Power Supply and scanner cables are
potential problems addressed.
The flowcharts provided here walk you through a diagnostic process that
will isolate the failed component and instruct as to the corrective action
required. Since internal scanner components cannot be replaced by an
operator or installer, most functional errors will require the assistance of a
trained technical support person. However, if the problem is caused by
faulty cable, or power supply, you can fix the problem by replacing the
defective component and complete the installation.
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