DCS CTD-304 - Service; How to Obtain Service; Before You Call for Service

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SERVICE
HOW TO OBTAIN SERVICE:
For warranty service, contact DCS Customer Care Representative at (888) 936-7872. Before you call, please have
the following information ready:
■ Model Number (located at the bottom of chassis, right corner)
■ Serial Number (located at the bottom of chassis, right corner)
■ Date of installation
■ A brief description of the problem
Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please
write to Customer Care or email:
customer.care@fisherpaykel.com,
W
rite:
Fisher & Paykel Appliances, Inc.
Attention: DCS Customer Care
5900 Skylab Road
Huntington Beach, CA 92647
BEFORE YOU CALL FOR SERVICE:
1. Is the circuit breaker tripped?
2. Is the gas turned on?
3. Is the AC plugged in?
4. Is the burner cap in position?
5. Can the burner be lit with a match?
6. Is the gas type correct for the unit – LP or Natural? (Assume the gas type is natural unless the model # has “L”
which stands for LP.)