16
FAQs
Parameters
Main Unit
Intelligent Charging Base Station
Product: Water Suction Cleaner (Double Roller Wireless Floor Cleaner)
Working voltage: 21.6V
Working power: 230W
Model: DEM-VX910W-JZ
Rated output: 26V 1A
Rated input: 220V~50Hz
Rated power: 250W
Net weight of base: 4.3kg
Model: DEM-VX910W
Net weight of main unit: 6.0kg
Device does
not work
Cause Solution
Fault
Failure in
charging
Failure in
lling water
automatically
Failure in
self-cleaning
No voice prompt
Charge out
Batte overheat protection
Base tank is sho of water
Base tank is not installed
Base is not powered on
Please ll the appropriate tap water
Reinstall the base tank
Check whether the power plug is plugged in properly
Main unit is working
Base is not powered on
Original power cord is not used
Voice prompt is o
Sewage tank is full or not installed
Clean water tank is not installed
Low batte or out of charge
Clean the sewage tank and reinstall it
Reinstall the clean water tank
Use self-cleaning after fully charged
15
Troubleshooting
When the product cannot work normally, please handle the abnormalities according to the display or voice
prompt and in combination with the following table.
Clean water tank is sho of water,
please ll water
Base tank is sho of water. Please
ll water and t again
Fill water in base tank and reinstall it
Clean water tank is sho of water, please
ll water and continue to self-clean
Automatically ll water in the clean water
tank and then continue to self-clean
Manually ll water into the clean water tank and
reinstall it, or put the main unit back to the base to
automatically ll water
Use after fully charged
Clean the pipe and sewage tank
Check whether the power plug is plugged in
properly
Main unit is not placed properly when it is put
back to the base
Put the tank on the base to ll water after the
base tank is sho of water
There is water stain on the inner wall of clean
water tank or the main unit
Take and place the base tank again or press
the Power key
Remove the clean water tank, wipe the water
stains with a rag, and reinstall it
Use the original power cord
Reposition the main unit to ensure it is in place
Press the Voice key to activate the voice prompt
Clean the rolling brush and reinstall it
Clean the sewage tank and reinstall it
T again after batte temperature returns
to normal level
The main unit cannot be charged during
automatic water lling and self-cleaning, and
will be automatically charged after the work
is completed
Manually ll water and reinstall it, or put the
main unit back into the base to automatically
ll water
Sewage tank is full of water
Clean water tank is sho of water or not installed
Air duct is blocked
Rolling brush is blocked or not installed
Please put the rolling brush back Check whether the rolling brush is installed in place
Rolling brush is entangled. Please
check and clean the rolling brush. You
can scan the code to view the video
or the manual
Check whether the rolling brush is entangled or
blocked by foreign matters, clean the rolling brush
and reinstall it
Base stand is soaked in water and
cannot be charged
Move the base to a d environment for use
Batte temperature is too high, please
use it later
Device failure, please contact
after-sales seice
Air duct is blocked. Please clean the
pipe and sewage tank. You can scan
the code to view the video or the
manual
Clean the pipe and sewage tank, and then reinstall
the sewage tank
T to use again after batte temperature decreases
after shutdown
Contact after-sales seice
Sensor is diy, please clean the pipe
of the main unit. You can scan the
code to view the video or check the
manual
Remove the sewage tank and clean the main pipe
with a cleaning brush (the position of di sensor)
Please check whether the main unit is
placed properly or whether the base
is powered on normally
Reseat the main unit, and check whether
the base is powered on normally
Clean the sewage tank and reinstall itSewage tank is full, please clean it
Reinstall the clean water tank
Clean water tank has been taken out
Please reinstall sewage tank
Sewage tank has been taken out
Please reinstall base tank
Base tank has been taken out
Install clean water tank
Install sewage tank
Install base tank
Fault prompt Solution
Fault sign
To Previous Page
Loading...
