Dell AC511 - Page 19

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Headphone jack
connected.
Audio distortion.
• Check if the headphone plug is
properly inserted into the
sound bar headphone jack.
•
Check if the headphone plug is
not showing intermittent
connection.
•
Check if the music file is not
distorted when playing without
the headphone or connected
to a known good headphone.
Cable not long
enough and
extension cable
cannot connect to
speaker USB cable.
USB extension
cable
•
Check if the 300 mm
sound
bar
cable length is not enough
to connect the sound bar
to
the USB port, use the USB
extension cable to connect the
sound bar to the USB port.
•
Check if the USB cable is not
damaged.
Sound bar cannot
mount onto monitor.
T-Hook
•
Check if the T-Hook is missing.
• Check if the T-
Hook is not
damaged or broken.
•
Check if the Monitor/LCD
sound bar
slot is open and that
no Mylar c
overs obstruct the
slots.
Missing items
Packaging check
• Open the box and check if the
USB extension is present
inside the package.
•
Check if all items as show in
“Contents of the box” are
present inside the package.