Dell E2318H - Page 47

Troubleshooting 47
Synchronization
problems
Screen is scrambled or
appears torn
• Reset the monitor to Factory Settings.
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls
via OSD.
• Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe mode.
Safety-related issues Visible signs of smoke
or sparks
• Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent problems Monitor malfunctions
on & off
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
• Reset the monitor to Factory Settings.
• Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing color Picture missing color • Perform monitor self-test feature
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
• Check for bent or broken pins in the
video cable connector.
Wrong color Picture color not good • Change the Color Mode in the Color
OSD to Graphics or Video depending
on the application.
• Try dierent Color Preset Settings
in Color OSD. Adjust R/G/B value in
Color OSD if the Color Management
is turned o.
• Change the Input Color Format to PC
RGB or YPbPr in the Color OSD.
Image retention from
a static image left on
the monitor for a long
period of time
Faint shadow from the
static image displayed
appears on the screen
• Set the screen to turn o after a few
minutes of screen idle time. These
can be adjusted in Windows Power
Options or Mac Energy Saver setting.
• Alternatively, use a dynamically
changing screensaver.
NOTE: When choosing DP/HDMI mode, the Auto Adjust function is not available.