38 Removing the palm-rest and keyboard assembly....................................................................................... 69
Prerequisites.....................................................................................................................................................................69
Procedure......................................................................................................................................................................... 69
39 Replacing the palm-rest and keyboard assembly........................................................................................ 71
Procedure.......................................................................................................................................................................... 71
Post-requisites.................................................................................................................................................................. 71
40 Device drivers............................................................................................................................................ 73
Intel Chipset Software Installation Utility...................................................................................................................... 73
Video drivers.....................................................................................................................................................................73
Intel Serial IO driver..........................................................................................................................................................73
Intel Serial IO driver..........................................................................................................................................................73
Intel Trusted Execution Engine Interface.......................................................................................................................74
Intel Virtual Button driver................................................................................................................................................ 74
Wireless and Bluetooth drivers....................................................................................................................................... 74
41 System setup............................................................................................................................................. 75
Boot Sequence.................................................................................................................................................................75
Navigation keys................................................................................................................................................................ 75
BIOS overview..................................................................................................................................................................76
Entering BIOS setup program.........................................................................................................................................76
System setup options......................................................................................................................................................76
Clearing CMOS settings.................................................................................................................................................. 81
Clearing BIOS (System Setup) and System passwords...............................................................................................81
42 Troubleshooting......................................................................................................................................... 83
Flashing the BIOS............................................................................................................................................................ 83
Flashing BIOS (USB key)................................................................................................................................................ 83
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................84
Running the ePSA diagnostics................................................................................................................................. 84
Diagnostics........................................................................................................................................................................84
Enabling Intel Optane memory....................................................................................................................................... 85
Disabling Intel Optane memory...................................................................................................................................... 86
WiFi power cycle..............................................................................................................................................................86
Flea power release........................................................................................................................................................... 86
43 Getting help and contacting Dell................................................................................................................ 87
Self-help resources.......................................................................................................................................................... 87
Contacting Dell................................................................................................................................................................. 87
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