32 Solving Problems
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Scanner Problems
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
CHECK THE CONNECTION—Verify that the telephone line is connected to the
modem.
CHECK THE TELEPHONE LINE— Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
1 Click the Start button, point to Settings, and click Control Panel. (In
Windows 2000, double-click Control Panel.)
2 In the Control Panel window, double-click Modems.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
CHECK THE POWER CABLE CONNECTION—Ensure that the scanner power
cable is firmly connected to a working electrical power source and that the
scanner is turned on.
CHECK THE SCANNER CABLE CONNECTION—Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a
locking tab or button.
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