Solving Problems 39
A solid blue screen appears
Internet Connection Problems
TURN THE COMPUTER OFF—If the computer does not respond to a keystroke
or a proper shutdown (see page 16), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.
REVIEW “MODEM PROBLEMS”—See page 31.
TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1 Click the Start button, point to Settings, and then click Control Panel. (In
Windows 2000, double-click Control Panel.)
2 Double-click the Modems icon.
3 In the Modems Properties window, click Dialing Properties.
4 Ensure that To disable call waiting, dial: is checked, and then select the
proper code according to the information in your telephone directory.
5 Click Apply and then click OK.
6 Close the Modems Properties window.
7 Close the Control Panel window.
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