Solving Problems 35
If you cannot play a music CD or install a program from a CD
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.
If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Double-click the
My Computer icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the
possibility that the original CD is defective.
CLEAN THE DISC—See the Tell Me How help file for instructions. To access
help files, see page 26.
ADJUST THE WINDOWS VOLUME CONTROL—Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
IF YOU HAVE ONE CD IN THE FIXED OPTICAL DRIVE AND ONE CD IN
THE MEDIA BAY—To identify which CD is not playing:
For Windows 2000, double-click the Softex BayManager icon on the taskbar.
Then click the Storage Devices tab and click Computer to see if the device is
listed. Click OK if both devices are listed. If only one device is listed, remove the
CD from the listed bay and ensure that Windows recognizes the drive.
For Windows Me, double-click the My Computer icon on your desktop. Then
double-click the drive letter of the device the you are verifying.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Double-click the
My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TEST THE DRIVE WITH ANOTHER DVD—Insert another DVD to eliminate
the possibility that the original DVD is defective.
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