Dell KB500 - Keyboard Troubleshooting Guide

13
Troubleshooting
Problems
Suggested
solutions
Keyboard is not
functioning
1 Check if the batteries are inserted in the correct orientation.
The batteries “+” and “-” ends should be placed as indicated
on the battery compartment.
2 Check the battery level.
• If the device uses rechargeable batteries, ensure that the
batteries are fully charged.
• If the batteries are exhausted, replace them with new
ones.
3 Turn off the device, and then turn it on. Check if the battery-
status light is flashing amber 10 times, indicating that the
battery power is low. If the batteries are fully depleted, the
battery-status light will not turn on.
4 Restart your computer.
5 Ensure that the USB receiver is directly connected to your
computer.
• Avoid using port replicators, USB hubs, and so on.
• Insert the USB receiver into another USB port on your
computer.
6 Ensure that the distance between your computer and
keyboard is within 0.5 meters.