Why does my Dell Latitude 5300 Laptop Chromebook show 'He's Dead, Jim!' error?
If you see the 'He’s Dead, Jim!' error message on your Dell Laptop Chromebook, it could be due to low memory. Reload the page. If the message continues, close inactive tabs or programs to free up memory. If the issue persists, consult the Google knowledge base for 'He's Dead, Jim!'
How to recover forgotten password on Dell Latitude 5300 Laptop Chromebook?
If you've lost or forgotten the sign-in password for your Dell Laptop Chromebook, check if it is a managed device. If it is, contact the administrator to reset the password via Google Admin Console. If not, sign in as a guest or use a different PC. Open an internet browser and go to https://www.google.com/accounts/recovery/. Select 'I do not know my password' and enter the email address used to sign in to Google. Click Continue and follow the on-screen instructions to reset the password.
What does it mean if Chrome OS is missing or damaged on Dell Latitude 5300 Chromebook?
If your Dell Laptop Chromebook displays the message 'Chrome OS is missing or damaged', perform a system recovery using a recovery USB stick. For more information, see 'performing Recover Chromebook'.
General| Graphics | Intel UHD Graphics 620 |
|---|---|
| Processor | 8th Generation Intel Core i5 |
| Display | 13.3-inch FHD (1920 x 1080) |
| RAM | Up to 32GB DDR4 |
| Storage | Up to 1TB PCIe NVMe SSD |
| Operating System | Windows 10 Pro |
| Battery | 4-cell 60 Whr ExpressCharge Capable |
| Ports | 2 x USB 3.1, 1 x USB-C, HDMI 1.4, microSD card reader |
| Wireless | Intel Dual Band Wireless AC 9560 (802.11ac) 2x2 + Bluetooth 5.0 |
Guidelines for storing the device for extended periods to maintain battery health.
Essential safety guidelines to protect the computer from damage and ensure user safety.
Essential steps to take before performing any internal computer maintenance or repair.
Precautions to observe before commencing any disassembly or reassembly procedures.
Information on protecting sensitive electronic components from electrostatic discharge damage.
Details the components and proper use of the ESD field service kit for safe handling.
Guidelines for safely transporting static-sensitive components to prevent damage.
Steps to follow after completing internal computer procedures to ensure proper reassembly.
Lists the essential tools required for component removal and installation procedures.
Details screw types, sizes, and quantities for component removal and installation.
Comprehensive procedures for disassembling and reassembling computer components.
Instructions for the removal and installation of the microSD card.
Instructions for the removal and installation of the SIM card tray.
Procedures for the removal and installation of the computer's base cover.
Instructions for the removal and installation of the Lithium-ion battery.
Procedures for the removal and installation of memory modules.
Instructions for the removal and installation of the WWAN card.
Instructions for the removal and installation of the WLAN card.
Procedures for the removal and installation of the M.2 Solid State Drive (SSD).
Instructions for the removal and installation of the computer speakers.
Procedures for the removal and installation of the system fan.
Instructions for the removal and installation of the computer's heat sink.
Procedures for the removal and installation of the power adapter port.
Instructions for the removal and installation of the LED board.
Procedures for the removal and installation of the touchpad button board.
Instructions for the removal and installation of the system board.
Procedures for the removal and installation of the coin cell battery.
Instructions for the removal and installation of the display assembly.
Procedures for the removal and installation of the computer keyboard.
Instructions for replacing the palmrest assembly.
General troubleshooting steps for common issues.
Solutions for problems related to the computer not powering on.
Troubleshooting steps for a blank or malfunctioning display.
Solutions for issues with audio, screen display, or camera performance.
Troubleshooting steps for pairing or using Bluetooth devices.
Solutions for unresponsive touchpads or non-functioning hotkeys.
Common Chrome OS error messages and their solutions.
Information on using the Chrome Shell (CROSH) for diagnostics.
Lists and explains available commands within CROSH.
Explains Chrome browser internal URLs for diagnostics.
Information on frequently used CROSH commands for hardware issues.
Steps to check the battery's charging status and health.
Steps to perform a memory check on the Chromebook.
Steps to test the network adapter and diagnose network errors.
Information on recovering the Dell Latitude 5300 2-in-1 Chrome.
Instructions for resetting the Chrome OS to its original factory state.
Guide on performing the LCD Built-in Self Test (BIST).
Explanation of diagnostic LED blink patterns and their meanings.
Information on the M-BIST diagnostics tool.
Overview of built-in troubleshooting features for diagnostics.
Details on performing ePSA diagnostics for hardware checks.
How to validate ePSA error codes using online tools or QR codes.
Information and links for Dell product support and documentation.
How to contact Dell for sales, technical support, or service.
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