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Katherine PhelpsSep 23, 2025
What does 'CD DRIVE CONTROLLER FAILURE' mean on my Dell OptiPlex 5070 Micro Desktop?
- JJessica HigginsSep 23, 2025
The optical drive does not respond to commands from the computer.
What does 'CD DRIVE CONTROLLER FAILURE' mean on my Dell OptiPlex 5070 Micro Desktop?
The optical drive does not respond to commands from the computer.
How to fix 'No Boot Device Available' on Dell Desktop?
If the hard drive is your boot device, make sure that the drive is installed, properly seated, and partitioned as a boot device.
How to resolve 'Hard-Disk Drive Read Failure' on Dell Desktop?
To resolve a 'Hard-Disk Drive Read Failure' on your Dell Desktop, shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem continues, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics.
What to do if Dell OptiPlex 5070 Micro displays 'Hard-Disk Drive Configuration Error'?
If your Dell Desktop shows a 'Hard-Disk Drive Configuration Error', shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in Dell Diagnostics.
How do I fix a 'Keyboard Failure' on my Dell OptiPlex 5070 Micro Desktop?
If you're experiencing a keyboard failure or loose cable, reseat the cable. If that doesn't solve the problem, replace the keyboard.
How to resolve 'X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY' on Dell OptiPlex 5070 Micro Desktop?
If your Dell Desktop displays 'X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY', insert a disk into the drive and try again.
How do I fix 'Error Reading PCMCIA Card' on my Dell Desktop?
If your Dell Desktop displays 'Error Reading PCMCIA Card', reinsert the card or try another card.
What to do if Dell Desktop displays 'Invalid Configuration Information'?
If your Dell Desktop displays 'Invalid Configuration Information', correct the appropriate options in the system setup program.
How to resolve 'Keyboard Data Line Failure' on Dell OptiPlex 5070 Micro?
If your Dell Desktop is showing a 'Keyboard Data Line Failure', check the cable connection for external keyboards. Run the Keyboard Controller test in Dell Diagnostics.
How do I fix 'Gate A20 Failure' on my Dell OptiPlex 5070 Micro Desktop?
If your Dell Desktop shows a 'Gate A20 Failure', reinstall the memory module or, if necessary, replace it.
General| Chipset | Intel Q370 |
|---|---|
| Memory | Up to 32GB DDR4 2666MHz |
| Storage Options | 2.5 inch SATA HDD/SSD, M.2 SSD |
| Graphics | Integrated Intel UHD Graphics 630 |
| Operating System | Windows 10 Pro, Windows 10 Home, Ubuntu |
| Ports Front | 1 x USB 3.1 Gen 1 Type-C, 1 x USB 3.1 Gen 1, 1 x Universal Audio Jack |
| Ports Rear | 1 x DisplayPort 1.2, 1 x HDMI 1.4, 1 x USB 3.1 Gen 1, 2 x USB 2.0, 1 x RJ-45 |
| Dimensions | 36.0mm x 178.0mm x 182.0mm |
| Weight | 1.18 kg (2.6 lbs) |
| Expansion Slots | 1 x M.2 2230/2280 for SSD, 1x M.2 2230 for WiFi |
| Audio | Realtek ALC3234 |
| Power Supply | 65W external adapter, 90W external adapter |
| Wireless | Intel Dual Band Wireless-AC 9560, Bluetooth 5.0 |
General guidelines to protect the computer and ensure personal safety during operations.
Steps to perform before commencing any internal computer maintenance or repair procedures.
Essential precautions to observe before performing any disassembly or reassembly procedures.
Information on preventing damage to sensitive electronic components from static electricity.
Details on the components and use of the Electrostatic Discharge (ESD) field service kit.
Key recommendations for technicians to ensure proper ESD protection during service.
Guidelines for safely transporting electronic components using anti-static packaging.
Procedures to follow after completing internal computer work before powering on.
Details on DDR4 memory technology, its specifications, and differences from DDR3.
Overview of Universal Serial Bus (USB) evolution and its features, including USB 2.0 and 3.0.
Explanation of SuperSpeed USB features, technical changes, and performance improvements.
Details USB Type-C connector, Alternate Mode, Power Delivery, and its relation to USB 3.1.
Comparison of DisplayPort advantages over USB Type-C for audio/video performance.
Overview of HDMI 2.0 features, applications, and advantages for digital audio/video interfaces.
Explanation of Intel Optane memory as a storage accelerator and its system requirements.
Technical specifications for Intel Optane memory and step-by-step instructions for enabling/disabling it.
Instructions for removing and installing the computer's side cover.
Procedures for removing and installing the 2.5-inch hard drive assembly.
Steps to remove the 2.5-inch drive from its bracket and install it back.
Guide for removing and installing the heat sink blower assembly.
Instructions on how to remove and install the computer's speaker.
Steps for removing and installing memory modules (RAM).
Procedures for removing and installing the system's heat sink.
Detailed guide on removing and installing the CPU.
Instructions for removing and installing the Wireless Local Area Network (WLAN) card.
Steps for removing and installing the M.2 PCIe Solid State Drive.
Procedures for removing and installing the coin-cell battery.
Guide for removing and installing an optional module or card.
Instructions for removing and installing the main system board.
Information on the ePSA diagnostics tool for complete hardware checks.
Step-by-step guide on how to initiate and run ePSA diagnostic tests.
Explanation of POST, LED states, and system diagnostics.
Details on running the power supply unit's built-in self-test diagnostics.
A comprehensive list of diagnostic error messages and their descriptions.
A list of system error messages encountered during operation and their meanings.
Procedures for recovering the operating system, potentially using Dell SupportAssist OS Recovery.
Instructions for resetting the Real Time Clock (RTC) to restore BIOS defaults.
Recommendations for creating recovery media for Windows operating system backup.
Steps to perform a WiFi power cycle to resolve internet connectivity issues.
Information on how to contact Dell support for sales, technical, or customer service issues.
