112 | Troubleshooting
Problem What you
experience
Possible solutions
Speaker volume
is low/sounds
soft
Speaker volume is
low/sounds soft
when speaker
option is DELL
P2724DEB in
Sound setting
interface
• Increase the speaker volume of DELL
P2724DEB to maximum in the Sound setting
interface
• Press the Volume Up button to increase the
speaker volume of DELL P2724DEB
• If you select DELL P2724DEB audio path,
please ensure that the Echo Cancelling
Speakerphone volume is set to medium or
high. Else, the DELL P2724DEB maximum
volume may sound soft because it is limited
by the Echo Cancelling Speakerphone
volume. For example, when the Echo
Cancelling Speakerphone volume is at 50%,
and the DELL P2724DEB volume is set to
100% will have the same sound level as the
former.
No sound from
speaker
No sound from
monitor’s speaker
when in Teams/
Zoom call.
• Select the same audio path in the Teams/
Zoom application as the operating system’s
Sound setting.
Monitor’s
Volume up/
Volume down
buttons not
sync with OS
Pressing the
Volume up/Volume
down buttons
on the monitor
does not increase
or decrease the
volume on the OS.
• Select ‘Echo Cancelling Speakerphone’ audio
path on the operating system’s Sound setting
of your laptop.
• Select ‘Echo Cancelling Speakerphone’ audio
path on the UC application.
• Connect the USB-C to C cable or USB-A to
B cable.
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