Dell PowerEdge R940 - Support Services Overview

ProSupport Plus (for business-critical servers)
When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support for your business-
critical systems. ProSupport Plus provides you with all the benets of ProSupport, plus access to a dedicated Technical Account Manager
and our elite ProSupport Plus engineers. ProSupport Plus gives you quick and ecient resolutions, working along with our SupportAssist
technology that enables us to get ahead of issues in your environment before they become problems.
ProSupport Enterprise Suite
With Dell EMC ProSupport Services, we can help you keep your operation running smoothly, so you can focus on running your business.
We will help you maintain peak performance and availability of your most essential workloads. Dell EMC ProSupport is a suite of support
services that enable you to build the solution that is right for your organization. Choose support models based on how you use technology
and where you want to allocate resources. From the desktop to the data center, address everyday IT challenges, such as unplanned
downtime, mission-critical needs, data and asset protection, support planning, resource allocation, software application management and
more. Optimize your IT resources by choosing the right support model.
Figure 10. ProSupport Enterprise Suite
ProSupport
Our ProSupport service oers highly trained experts around the clock and around the globe to address your IT needs. We will help you
minimize disruptions and maximize availability of your PowerEdge server workloads with:
• 24x7x365 access to certied hardware experts
• Collaborative support assistance with over 195 third-party vendors
• Hypervisor and operating system support
• Onsite parts and labor response options including next business day or four-hour mission critical
Appendix D. Support and deployment services
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