Dell S2317HJ - Page 40

40 | Troubleshooting
Horizontal/
Vertical Lines
Screen has one
or more lines
Reset the monitor to Factory Settings (
∞
Factory Reset).
Perform monitor self-test feature check and determine
∞
if these lines are also in self-test mode.
Check for bent or broken pins in the video cable
∞
connector.
Run the built-in diagnostics.
∞
Synchronization
Problems
Screen is
scrambled or
appears torn
Reset the monitor to Factory Settings (
∞
Factory Reset).
Perform monitor self-test feature check to determine if
∞
the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable
∞
connector.
Restart the computer in the safe mode.
∞
Safety Related
Issues
Visible signs of
smoke or sparks
Do not perform any troubleshooting steps.
∞
Contact Dell immediately.
∞
Intermittent
Problems
Monitor
malfunctions on
& off
Ensure that the video cable connecting the monitor to
∞
the computer is connected properly and is secure.
Reset the monitor to Factory Settings (
∞
Factory Reset).
Perform monitor self-test feature check to determine if
∞
the intermittent problem occurs in self-test mode.
Missing Color Picture missing
color
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to
∞
the computer is connected properly and is secure.
Check for bent or broken pins in the video cable
∞
connector.
Wrong Color Picture color
not good
Change the
∞
Color Setting Mode in the Color
Settings OSD to Graphics or Video depending on the
application.
Try different
∞
Preset Modes in Color settings OSD.
Adjust R/G/B value in Custom Color in Color settings
OSD.
Change the
∞
Input Color Format to RGB or YPbPr in the
Color settings OSD.
Run the built-in diagnostics.
∞
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
Use the Power Management feature to turn off
∞
the monitor at all times when not in use (for more
information, see Power Management Modes).
Alternatively, use a dynamically changing screensaver.
∞
Video Ghosting
or Overshooting
Moving image
appears to have
trailing shadow
or bright edge.
Change the
∞
Response Time in the Display OSD to Fast
or Normal depending on your application and usage.