Dell S2721DGFA - Page 61

Troubleshooting | 61
Common
Symptoms
What You
Experience
Possible Solutions
Intermittent
Problems
Monitor
malfunctions on
& off
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
HDR Problems Cannot set
GFX solution
into HDR mode
after switching
into Desktop/
Movie HDR/
Game HDR/
DisplayHDR
Presets
• Ensure your computer or graphics solution
meets the minimum requirement for HDR
playback and install the latest software drivers
for the graphics card.
• Ensure that the HDMI 2.0 cable that comes with
the package is used.
• If the above steps fail, choose the resolution
2560 x 1440 from the Display Properties to force
the proper HDR signaling.
Missing Color Picture missing
color
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color Picture color
not good
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
• Set the screen to turn o after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.