Dell UC150 - Troubleshooting Common Issues; Power and Detection Problems

Troubleshooting │ 16
Troubleshooting
Common symptoms
The following table contains general information about common Dell Pro Stereo
Headset UC150 symptoms you might encounter and the possible solutions.
Common
symptoms
What you
experience
Possible solutions
Headset does not
power up when
connected to the
computer
The red and
green LEDs on
the call-control
unit are not
glowing after
connection
• Make sure that the computer is
powered up.
• Make sure that the headset is
plugged into the computer through
a USB port.
• Try using another USB port.
• Try plugging the headset directly
into one of the computer‘s USB
ports and NOT into a USB hub.
• Try using the headset on another
computer.
Computer cannot
detect the
headset
Cannot be
detected by the
computer
• Make sure that the computer is
powered up.
• Make sure that the headset is
plugged into the computer through a
USB port.
• Make sure that the USB port is not
disabled.
• Try using another USB port.
• Try plugging the headset directly
into one of the computer‘s USB
ports and NOT into a USB hub.
• Try using the headset on another
computer.
• Make sure that no settings in
Windows or other applications such
as firewall, anti-virus and security
programs etc. prevent connectivity
with the USB interface.