Dell UC150 - Application Compatibility Issues

Troubleshooting │ 19
No microphone
audio from
headset – Using
voice/recording
application on a
computer
Microphone
does not work
using voice/
recording
application
• Make sure that the headset is
connected to the computer and is
powered up.
• Make sure that the microphone on
the headset is not muted.
• Make sure that the headset is
correctly set up in Windows audio
settings as shown in the link Audio
settings for Windows.
Microphone audio
not clear from
headset
Person on
the other end
cannot hear you
clearly
• Make sure that the microphone
volume is set to the appropriate
level in the softphone audio
settings.
• Make sure that the microphone
volume is set to the appropriate
level in the Windows audio
settings.
• Make sure that the microphone
is close enough to the mouth -
approximately 2 cm/less than 1
inch.
• Make sure that the person on the
other end has set the speaker
(receive) volume on computer /
desk phone and headset to the
appropriate level.
Cannot pause
Windows Media
Player while on
an incoming/
outgoing call
Music from
Windows Media
Player does not
stop when you
take a call
• Make sure that the Jabra PC
Suite is installed on the computer.
Download the latest release of
Jabra PC Suite and follow the
installation guide at the following
link
www.jabra.com/direct.
• Open the application Jabra
Device Service and select the
Preferences tab.
• Make sure that Pause Windows
Media Player when a call is
initiated is selected.