60 Troubleshooting
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C
HECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any
bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your computer.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Press <
u>
,
press the up- and down-arrow keys
to highlight
Shut down
or
Tur n Off
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the setup diagram.
4
Turn on the computer.
TEST THE MOUSE — Connect a properly working mouse to the computer, then try using the mouse.
C
HECK THE MOUSE SETTINGS —
Windows XP
1
Click
Start
→
Control Panel
→
Mouse
.
2
Adjust the settings as needed.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Mouse
.
2
Adjust the settings as needed.
REINSTALL THE MOUSE DRIVER — See "Drivers" on page 75.
R
UN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and Hardware Problems" on page 83.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C
HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into the network
connector on the back of the computer and the network jack.
C
HECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off (see "Controls
and Lights" on page 165), no network communication is occurring. Replace the network cable.
R
ESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network
to verify that your network settings are correct and that the network is functioning.
R
UN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and Hardware Problems" on page 83.
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