7
BASIC TROUBLESHOOTING
My HEOS device won’t connect to my network using the audio cable
•
Make sure your mobile device is connected to your wirelessnetwork before setting up your HEOS device.
•
Alternatively, you can connect your HEOS device to your network router using the included Ethernet cable. Once connected via
Ethernet, the HEOS by Denon App should recognize the HEOS device and you can manually move it to your wireless network
using Settings/My Devices/Device_Name/Advanced/Network Settings.
Music cuts out or delays sometimes
•
Make sure your Internet connection is operating correctly.
•
If you are sharing your network with other users or devices, they may be using most of your bandwidth
(especially if they are streaming video).
•
Make sure your HEOS devices are within range of your wireless network.
•
Make sure your HEOS devices are not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…).
Cannot pair a Bluetooth device with the HEOS device
1. Activate the Bluetooth setting on your mobile device.
2. Press and hold the Play/Pause button located on the remote control unit for 3 seconds and release the button when you
see a pattern of two green fl ashes on the status LED.
3. Select “HEOS AVR“ from the list of available Bluetooth devices.
I hear distortion when using the AUX input
The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, it could
overload the inputs of the HEOS device. This is unlikely to cause damage, but can cause distorted sound. Initially, set the volume of
the source to a medium – low level, then turn it up as needed. If you hear distortion, turn down the device’s volume control.
HEOS AVR E2_QSG_160909.indd 7 2016/11/01 11:31:23
To Next Page
Loading...
Need help?
General
Weight and Dimensions
