DeRoyal Prospera PRO-II - Understanding Error Messages

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5 Problem Solving
5.1 Function Test
Perform a function test of the device without the connected canister prior to use in therapy.
Perform the following steps to do so:
1. Switch on the device as described in 3.2.
2. Start the therapy and allow the device to run in free flow. The alarm “System open”
must be displayed after no more than 30 seconds. However, if instead the alarm
“System closed” is displayed, the internal filter of the PRO-II
®
or PRO-III
®
device is
blocked and must be replaced by service.
3. Press the OK button to confirm the alarm.
4. Next, hold the tube attachment closed with a finger or using a clamp and restart the
therapy. The alarm “System closed” must be displayed after no more than 5 seconds.
If the alarm is not displayed even after repeating the test, have the device inspected
by a service partner.
5.2 Troubleshooting
Malfunction Probable causes Remedy
Device cannot be
switched on.
• Battery is empty.
• Connect the power supply
unit.
Therapy does not
start.
• Tubing clamp is closed.
• Overflow protection
system is blocked
(disposable exudate
canister is full or tubing
is blocked).
• Internal filter is blocked.
• Device is still in the
Setup mode.
• Verify proper connection of
the tubing.
• Replace disposable exudate
canister for PRO-II
®
device.
• Replace disposable tubing
for PRO-III
®
device.
• Please contact customer
service.
• Finalize the selection (please
refer to 3.2) and start the
device.
Contact DeRoyal or your service partner if the malfunction cannot be corrected by
the described measures.
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5.3 Error Messages
• The alarms are solely system-triggered alarms since these are identified by
the monitoring of device-specific variables.
• All alarm messages (except “Internal error”) must be confirmed by
pressing the OK button.
• Alarm messages of high priority are shown in the display with a red
blinking background and the beeper is sounded (3x, pause, 2x, 3x,
pause, 2x) every 3 seconds.
• Alarm messages of low priority are shown in the display with a static
yellow background and the beeper is sounded periodically (2x) every
16 seconds.
Error message
Status
Probable cause
Remedy
Pump off.
Discontinuation of
the current
operating mode.
Disposable exudate
canister is not
connected or not
properly connected;
disposable exudate
canister is connected
but the tube is
opened.
Check for proper
connection.
Start pump.
Pump off.
Discontinuation of
the current
operating mode.
Disposable exudate
canister is full.
Switch off the device.
Replace the disposable
exudate canister.
Exudate flow
obstructed (tubing is
kinked or stenosis in
the tubing).
Check the tubing.
If the alarm is
displayed even if the
canister is not
connected, the
internal filter is
blocked.
Contact your service
partner.
Current operating
mode continues to
run in the
background.
Wound dressing is
leaking.
Switch off the device.
Check the wound
dressing and re-apply if
necessary. Switch on
the device again.
Additional probable
causes: Tubing or
canister is not
properly connected.
Check the tubing
connection and the
canister.
Pump off.
Discontinuation of
the current
operating mode.
Battery is empty.
Connect the power
supply unit.