DGTEC TB07 - Troubleshooting Guide; Cannot Power On; Audio Issues; USB File Transfer Problems

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Customer Helpline: 1300 886 649
Troubleshooting Guide
Cannot power on
•ConnecttheUSBcabletochargethedevice,then,afterawhile,checkagain.
•Ifitstillcannotpoweron,contactourcustomerservicecentre.
Noise from Speaker
•Checkiftheaudioleisdamaged.
•Iftheaudiolesaredamaged,itmaycausenoiseandapoppingsound.
Cannot transfer les via USB
•CheckandensurethatthedeviceiscorrectlyconnectedtothePC.
•Checkandensurethatthememoryhassucientspaceavailablefordownloading/
copying.
•CheckandensuretheUSBcableisproperlyconnectedandworking.
USB connection fails
•MakesuretheUSBdeviceissecurelyconnectedtotheUSBport.
•CheckandensuretheUSBcableandUSBdevicearenotdamaged.
•IftheUSBdeviceisconnectedviaaUSBhub,connecttheUSBdevicedirectlytothe
computer
Cannot connect the device to the wireless LAN router
•CheckandensurethatthewirelessLANrouterison.
•Dependingonthesurroundingenvironment,suchasthewallmaterial,radiowave
receiving condition, or obstacles between the device and the wireless LAN router, the
communication distance may be shortened. Move the device and the wireless LAN
router closer to each other.
•DevicesVVsuchasamicrowaveoven,Bluetoothdeviceordigitalcordlessdevice,may
interrupt the communication. Move the device away from such devices.
•TryupdatingthermwareofyourwirelessLANrouter.
If none of the suggestions above help you solve your problem, contact our customer
service centre for advice.