Appendix
62
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for service canceling
procedure in case of loss or theft)
From a land-line phone,
0077-7-113 (toll free)
From an au cell phone, 113 without area code (toll free)
Business hours 24-hour (7 days a week)
Keitai Guarantee Service Plus (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 - 21:00 (7 days a week)
Online Replacement Service (available 24 hours a day)
*Only available from PCs or smartphones
https://cs.kddi.com/support/n_login.html
• The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of
spontaneous failure (not the cause damage, such as
water wet, but does not power on, the screen does
not function or other), it will be accepted by phone for
interview is required.
• To apply for the Internet, you need the e-mail address.
■ au after-sales service information
Service
Keitai Guarantee Service
plus LTE
Members Others
Replacement
mobile phone
delivery
service
Spontaneous
failure
1st
year
Free of charge
No
recompense
2nd
year
or
later
Customer
charge
1st: 5,000 yen
2nd: 8,000 yen
Long-time
members will
get a 2,000 yen
discount.
*
Partially damage,
water soak,
irreparable damage,
theft or loss
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