63
Appendix
Service
Keitai Guarantee Service
plus LTE
Members Others
Holding
over and
repair
Spontaneous
failure
1st
year
Free of charge
Free of
charge
2nd
year
or
later
Free of charge
(three-year
warranty)
Actual
costPartially damage
Customer
charge
Upper limit:
5,000 yen
Water soak,
irreparable
damage
Customer
charge
10,000 yen
Theft, loss No recompense
No
recompense
(model
change)
The above fees do not include tax.
* This discount applies to customers who have used au for 3 years (25
months) or more, and all the lines within that customer's Family Discount.
For customers using a data communication device or tablet, this discount
applies to customers who are subscribed to a set discount (WIN Single Set
Discount or Smartphone Set Discount) and have been under the contract
of the line eligible for the set discount for 3 years or more.
Replacement mobile phone delivery service
◎ If you have a problem with your au cell phone, call us
to have a replacement one (of the same model and
color
*
) delivered to your specified address. Return your
damaged cell phone within 14 days after replacement
cell phone is delivered.
* If a replacement phone of the same model and color is not
available, we will provide you with one of the model and color we
specify.
◎ Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year at the subscription to this service, it will be 1st
and if you use, it will be 2nd.
* For details, refer to au homepage.
Holding over and repair
◎ Damages and malfunctions intentionally caused by
the customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
◎ You cannot receive a refund for replacement of the outer
casing due to stains, scratches, paint removal, etc. on
the outer casing.
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