Dimplex DF3033ST User Guide

What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at
1-888-
DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited
warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material or
workmanship during (i) the 5 year limited warranty period for products other than fi replace surrounds
(mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you
have the following rights:
Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized •
to provide limited warranty services.
For products (other than surrounds (mantels) and trims) for the period ending at midnight •
on the second anniversary of the date of fi rst purchase, Dimplex will in its sole discretion either
repair or replace such defective product or part without charge. If Dimplex is unable to repair or
replace such product or part, or if repair or replacement is not commercially practicable or cannot
be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price
for such product or part. This limited warranty entitles the purchaser to on-site or in-home warranty
services. Accordingly, Dimplex will be responsible for all labour and transportation costs associated
with the repair or replacement of the product or part except as follows: (i) charges may be levied for
travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s
site is beyond 30 miles (48 km) from the closest service depot of Dimplex’s dealer or service agent;
and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the
product.
For products (other than surrounds (mantels) and trims) for the period commencing at 12:01 •
a.m. on the day after the second anniversary of the fi rst purchase and ending at midnight on
the fi fth anniversary of the date of fi rst purchase, this limited warranty entitles the purchaser to
replacement parts only without charge. If Dimplex is unable to replace such part, or if replacement is
not commercially practicable or cannot be timely made, Dimplex may, in lieu of replacement, choose
to refund the purchase price for such part. The purchaser shall not be entitled to on-site or in-home
warranty services. The purchaser shall be responsible for all expenses incurred for the removal of
the part and installation of the replacement part including, without limitation, all shipping costs and
transportation costs to and from the authorized dealer’s or service agent’s place of business and all
labour costs. Such costs shall not be the responsibility of Dimplex.
For surrounds (mantels) and trims for the period ending at midnight on the fi rst anniversary of •
the date of fi rst purchase, Dimplex will in its sole discretion either repair or replace such defective
surrounds (mantels) and trims or part thereof without charge. If Dimplex is unable to repair or replace
such product or part, or if repair or replacement is not commercially practicable or cannot be timely
made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such
product or part. The purchaser shall not be entitled to on-site or in-house services. The purchaser
is responsible for all expenses incurred for repair or replacement of such product or part including,
without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or
service agent’s business and all labour costs. Such costs shall not be the responsibility of Dimplex.
On-site or in-home services not provided under this warranty may be performed at the purchaser’s •
specifi c request and expense at Dimplex’s then-current rates for such services.
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Dimplex DF3033ST Specifications

General

Brand	Dimplex
Model	DF3033ST
Category	Indoor Fireplace
Language	English