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For electrical products sold within the European Community. At the
end of the electrical products useful life it should not be disposed
of with household waste. Please recycle where facilities exist. Check
with a Local Authority or retailer for recycling advice in your country.
Batteries should be disposed of or recycled in accordance with
WEEE Directive 2012/19/EU. Packaging should be recycled where
possible.
What does a Dimplex Guarantee cover?
Dimplex products deliver reliable service for normal, household use in domestic
settings.
All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product,
which is found to be defective due to faulty materials or workmanship within the
Guarantee Period, this Dimplex Guarantee will cover repair or - at the discretion
of Dimplex – replacement with a functionally equivalent Dimplex product.
The Dimplex Guarantee Period is two calendar years from the date of purchase of
your Dimplex product, or the date of delivery of the product, if later. The Dimplex
Guarantee is conditional upon you providing the original purchase receipt as
proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline
on +44 [0]344 879 3588 or visit https://www.dimplex.co.uk/support. For ROI
please email serviceireland@glendimplex.com or call +353(0)1 842 833. We will
need details of your Dimplex product, its serial number and a description of the
fault which has occurred. You can nd the model number and serial number
for your Dimplex product on the back of the heater. Once we receive your
information and proof of purchase we will contact you to make the necessary
arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there may be a
charge to repair your product. However, we will contact you for agreement to any
charges before any chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or
workmanship occurring outside the two-year Guarantee Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any
other equipment or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product
from external sources (for example, transit, weather, electrical outages or power
surges).
• Fault or damage to your Dimplex product which is: