Why is the flame frozen on my Dimplex RLG20 Indoor Fireplace?
If the flame is frozen on your Dimplex Indoor Fireplace, check the wiring connections for any looseness. If the wiring is secure, the flicker motor may be defective and require replacement.
Why is the power cord of my Dimplex RLG20 Indoor Fireplace getting warm?
A slightly warm power cord during heater operation is normal. However, if the power cord of your Dimplex Indoor Fireplace gets hot to the touch, replace it immediately as it could be defective.
Why do lights dim when my Dimplex RLG20 Indoor Fireplace is on?
If the lights in the room dim when your Dimplex Indoor Fireplace is on, it means the unit is drawing close to the circuit's current rating. Consider moving the fireplace to another outlet or installing it on a dedicated 15 amp circuit.
Why does my Dimplex RLG20 Indoor Fireplace heater emit an odor?
If your Dimplex Indoor Fireplace heater emits an odor, it's likely normal, especially when the heater is initially turned on. This is due to the burning off of dust accumulated during manufacturing or operation. However, if the odor persists or is concerning, the heater assembly might be defective and require replacement.
Why is the heating element glowing red in my Dimplex RLG20?
Small glowing sections of the heating element in your Dimplex Indoor Fireplace are normal. However, if larger sections are glowing and causing the thermal cutout to trip, unplug the unit, stop using it, and replace the heater assembly.
What to do if log grate does not turn on in Manual Mode on Dimplex Indoor Fireplace?
If the log grate does not turn on in Manual Mode on your Dimplex Indoor Fireplace, refer to the Operation Section for proper operating procedures. Check the fuse/breaker panel for any issues. If the problem persists, the IR key board or the main control board may be defective and require replacement.
Why is the back log dim or not glowing on my Dimplex Indoor Fireplace?
If the back log is dim or not glowing on your Dimplex Indoor Fireplace (RLG25 model), check the wiring connections for any looseness. If the wiring is secure, the back log assembly may be defective and require replacement.
Why are the logs dim or not glowing on my Dimplex RLG20?
If one or all logs in the log set are dim or not glowing on your Dimplex Indoor Fireplace, check the wiring connections for any looseness. If the wiring is secure, the log set wiring may be defective and require replacement of the log set assembly.
Why is the back lighting dim or not appearing on my Dimplex RLG20 Indoor Fireplace?
If the back lighting is dim or not appearing on your Dimplex Indoor Fireplace, refer to the Operation Section for proper operating procedures. Check the wiring connections of the back light LEDs for any looseness. If the issue persists, the back light LED wiring or the main control board may be defective and require replacement.
What to do if Dimplex Indoor Fireplace heater is not turning off?
If the heater is not turning off in your Dimplex Indoor Fireplace, refer to the Operation Section for proper operating procedures. If the issue persists, the main control board may be defective and require replacement.
Details manual controls, remote control, and key functions for the RLG20 model.
Details manual controls, remote control, and key functions for the RLG25 model.
Covers general cleaning of logs, base, flame panel, and battery replacement.
Lists all replaceable parts for the RLG20 model with part numbers.
Lists all replaceable parts for the RLG25 model with part numbers.
Illustrates the electrical connections for the RLG25 model.
Illustrates the electrical connections for the RLG20 model.
Step-by-step guide for replacing the back log on the RLG20.
Step-by-step guide for replacing the back log on the RLG25.
Instructions for replacing the entire log set.
Guide for replacing flame and LED strips in the RLG20.
Instructions for replacing the back light assembly in the RLG20.
Steps to replace the main control board unit.
Guide for replacing the unit's power supply.
Steps to replace the IR Key Board component.
Instructions for replacing the main power cord.
Guide for replacing the flicker motor in the RLG20 model.
Steps for replacing the main heater assembly unit.
Addresses common issues like circuit breakers, dim lights, and power cords.
Solutions for problems related to log grate illumination and flame appearance.
Resolves problems with the heater not turning on/off, overheating, or emitting odors.
Addresses excessive noise problems related to the heater operation.
General| Model | RLG20 |
|---|---|
| Type | Electric Fireplace |
| Fuel Type | Electric |
| Heat Output | 2 kW |
| Voltage | 230 V |
| Power Consumption | 2000 W |
| Adjustable Thermostat | Yes |
| Remote Control | Yes |
| Style | Modern |
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