What causes the flame to freeze on my Dimplex RLG20BR Indoor Fireplace?
If the flame in your Dimplex Indoor Fireplace is frozen, check the wiring connections for any looseness. If the wiring is secure, the flicker motor may be defective and require replacement.
How to stop my lights from dimming when my Dimplex RLG20BR is on?
If the lights in the room dim when your Dimplex Indoor Fireplace is on, it means the unit is drawing close to the circuit's current rating. To resolve this, move the fireplace to another outlet or install it on a dedicated 15 amp circuit.
Why is the power cord of my Dimplex RLG20BR getting warm?
A slight warmth in the power cord of your Dimplex Indoor Fireplace is normal when the heater is on. However, if the cord gets hot to the touch, you should replace it immediately as it indicates a defective power cord.
What to do if my Dimplex Indoor Fireplace heater turns off after a few minutes?
If your Dimplex Indoor Fireplace heater turns off after a few minutes, it might be due to a buildup of dirt or dust in the heater assembly. Make sure that the exterior intake louvers and the log grate cavity are free of dirt and dust. Alternatively, the heater assembly may be defective and require replacement.
Why does my Dimplex Indoor Fireplace heater emit an odor?
If your Dimplex Indoor Fireplace heater emits an odor, it is normal for a brief period when initially turned on. This occurs as the heater burns off dust accumulated during manufacturing or operation. If the odor persists or seems unusual, the heater assembly may be defective and require replacement.
Why is the fan on my Dimplex RLG20BR Indoor Fireplace running but there is no heat?
If your Dimplex Indoor Fireplace heater fan turns on but doesn't produce heat, refer to the operation section for guidance on proper usage. Also, check the wiring within the unit for any loose connections. If the wiring is secure and the issue persists, the heater assembly may be defective and require replacement.
Why are the logs dim or not glowing on my Dimplex Indoor Fireplace (RLG20 & RLG25)?
If one or all logs in the log set of your Dimplex Indoor Fireplace (RLG20 & RLG25 models) are dim or not glowing, check the wiring connections for any looseness. If the wiring is secure, the log set wiring may be defective, requiring replacement of the log set assembly.
Why are the color themes dim or not appearing on my Dimplex RLG20BR (RLG25)?
If the color themes are dim or not appearing on your Dimplex Indoor Fireplace (RLG25 model), refer to the operation section for proper usage. Check the wiring connections of the colored LEDs for any looseness. If the wiring is secure, the colored LED assembly or the main control board may be defective and require replacement.
Why is the log grate not turning on in remote mode on my Dimplex Indoor Fireplace?
If the log grate in your Dimplex Indoor Fireplace isn't turning on in remote mode, refer to the operation section for proper usage. Check the wiring connections for any looseness. Ensure the remote control has a new battery and is properly initialized. If the issue persists, the main control board may be defective and require replacement.
Why is the heater on my Dimplex RLG20BR not turning on?
If the heater on your Dimplex Indoor Fireplace is not turning on, refer to the operation section for guidance on proper usage. Also, check the wiring connections for any looseness. If the wiring is secure and the heater still doesn't turn on, the heater assembly may be defective and require replacement.
Electrical wiring schematic for the RLG20 model.
Electrical wiring schematic for the RLG25 model.
Electrical wiring schematic for RLG20BR/FC models.
General| Brand | Dimplex |
|---|---|
| Model | RLG20BR |
| Category | Indoor Fireplace |
| Language | English |
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