17
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Log grate does not turn on in
Manual Mode
Improper operation Refer to cperation section
No incoming power from the electrical
wall socket
Check fuse/breaker panel
Defective IR key board Replace IR key board
Defective main control board Replace main control board.
Log grate does not turn on in
Remote Mode
Improper operation Refer to operation section
Loose wiring Check wiring connections
Remote Control not working
Install new battery into the remote control. Reinitialize
remote control where necessary
Defective main control board Replace main control board.
One or all logs in log set dim, not
glowing (only applicable for the
RLG20 & RLG25)
Loose connection Check wiring connections
Defective log set wiring Replace log set assembly
Ash mat dim or not glowing
Loose connection of ash mat Check wiring connections
Defective ash mat Replace ash mat
Defective main control board Replace main control board
Flame dim or not appearing
Improper operation Refer to operation section
Loose connection of ame LEDs Check wiring connections
Defective ame LED wiring Replace ame LED assembly
Defective main control board Replace main control board.
Flame Frozen
Loose wiring Check wiring connections
Defective Flicker Motor Replace icker motor
Flame Shudder Defective Flicker Motor Replace icker motor
Back lighting dim or not
appearing
Improper operation Refer to operation section
Loose connection of back light LEDs Check wiring connections
Defective back light LED wiring Replace back light LED assembly
Defective main control board Replace main control board.
Colour themes dim or not ap-
pearing (only applicable for the
RLG25)
Improper operation Refer to operation section
Loose connection of coloured LEDs Check wiring connections
Defective coloured LED wiring Replace coloured LED assembly
Defective main control board Replace main control board.
Troubleshooting Guide
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