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PROBLEM CAUSE SOLUTION
Heater
Heater is not turning O
Improper operation Refer to operation section
Defective main control board Replace main control board.
Heater is not turning On
Improper operation Refer to operation section
Loose wiring Check wiring connections
Defective heater assembly Replace heater assembly
Heater is turning o after a
couple of minutes of operation
Build up of dirt/dust in heater assembly
Ensure that exterior intake louvers and log grate cavity
are free of dirt/dust.
Defective Heater Assembly Replace heater assembly
Heater emits an odor
Normal Operation
Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning o any dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to operation section
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Heating element is glowing red
Normal Operation
Small glowing sections of the element are considered
normal.
Defective heater assembly
If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Heater fan runs continuously
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Noise
Excessive noise with the heater
on
Dirty heater assembly
Ensure that exterior intake louvers and log grate cavity
are free of dirt/dust.
Defective heater assembly Replace heater assembly
REV PCN DATE
00 - 19-OCT-16
01 15450 17-JUL-19
1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous product improvement,
we reserve the right to make changes without notice.
© 2019 Glen Dimplex Americas
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