DirecTV H20 - Frequently Asked Questions

74
DIRECTV
®
NON-DVR USER GUIDE
Progress bar freezes while Acquiring Guide Data / Data From Satellite
Solution:
Possible Causes:
- This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again.
- May happen if your satellite dish isn’t adjusted properly.
While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.
- If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the
DIRECTV
®
Receiver and wait for program guide information to be acquired.
Possible Causes:
DIRECTV
®
Receiver turns on or changes channels unexpectedly
Your receiver changes to a different channel without a remote control command.
- A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested.
- Your TV’s timer may have been activated.
Solution:
- Check your To Do List to see if there are other scheduled autotunes. Press MENU, select “Manage Recordings”, then “To Do list”.
- Check your TV owner’s manual to turn off the TV’s timer.
Frequently Asked Questions