Other Information
42
You can find
additional
troubleshooting help
at directv.com.
TIP
Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV Plus® DVR. If you
experience image freezes, audio freezes or blank screen, or the system won’t respond to front panel or
remote control keys, try one of these:
Press the red RESET button behind the access card panel door on the front of the
DIRECTV Plus DVR, then wait for program guide info to be acquired.
If the problems persist, try unplugging the power cord of the DIRECTV Plus DVR for 15 seconds, then
plug it in again.
Running the System Test (later in this section) can also help you diagnose and solve many common
problems.
System Upgrades
Your DIRECTV Plus DVR is able to receive upgrades or modifi cations to some of its features and
functions. ese modifi cations will occur automatically, usually at times when the receiver would likely be
turned off . If your receiver is on when an upgrade or modifi cation is sent, you may experience a disruption
in reception for a minute or two. Your reception should return to normal after the modifi cation is complete.
Your receiver must be plugged in to AC power to receive any upgrades. Do not unplug your receiver while
an upgrade is in progress. Please consult the System Info screen to check for an upgrade or modifi cation
planned by DIRECTV.
If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite receiver
and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit directv.com.
Note
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