12
TROUBLE SHOOTING GUIDE
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE
CUSTOMER SERVICE (1-800-321-1134)
In the event that further assistance is required, see your Yellow Pages for an authorized Royal
®
Dealer. Costs of any transportation to and
from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily avai lable from an
authorized Royal
®
Dealer or retailer. Always identify your cleaner by the model number when requesting information or ordering replace-
ment parts. (The model number appears on the back of the cleaner.)
WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING
Problem Possible Reasons Possible Solutions
Cleaner won’t run 1. Power cord not firmly plugged into outlet. 1. Plug unit in firmly.
2. Blown fuse or tripped breaker. 2. Check fuse or breaker. Replace fuse/reset breaker.
3. Needs service. 3. Take to service center or call 1-800-321-1 134.
Cleaner won’t pick-up 1. N ozzle hose attachment door not closed. 1. Close nozzl e hose attachment door-Pg. 9.
or low suc tio n2.Dirty water tank is not installed correctly. 2. Review Dirty Water Tank Removal and
Replacement-Pg. 10.
3. Nozzle not installed correctly. 3. Review Dirty Water Tank Removal and
Replacement-Pg. 10.
4. Floor/Tool s diverter in wrong position. 4. Flip diverter to proper position-Pg. 9.
5. Dirty water tank is full. 5. Empty Dirty Water Tank-Pg. 10.
6. Brushroll worn. 6. Replace brushroll-Pg. 11.
7. Broken or worn belt. 7. R eplace belt-Pg. 11.
8. Nozzle/dirt passage clogged. 8. Remove hose; remove obstruction.
9. Clogged hose inlet. 9. Rem ove hose and clean inlet.
Water escaping from 1. Dirty water tank is full. 1. Empty Dirty Water Tank-Pg. 10.
cleaner 2. D irty water tank is not installed correctly. 2. Review Dirty W ater Tank Removal and
Replacement-Pg. 10.
3. Hose not installed correctly. 3. Review Hose Installation-Pg. 9.
4. Solution reservoir not installed properly. 4. Review clean water reservoir installation-Pg. 8.
Cleaner attachments 1. Hose is cl ogged. 1. Rem ove hose and tools; remove obstruction-Pg. 10.
won’t pick up 2. Hose inlet clogged. 2. Rem ove hose and clean inlet.
3. Floor/Tool s diverter in wrong position. 3. Flip diverter to proper position-Pg. 9.
4. Dirty water tank is full. 4. Empty d irty water tank-Pg. 10.
Cleaner attachments 1. W ater supply hose not connected properly. 1. Connect to water supply port-Pg. 9.
won’t spray
Cleaner won’t dispense 1. Solution reservoir not installed properly. 1. Review Solution Reservoir Installation-Pg. 8.
solution
No soap dispensing 1. Pick up tube orifice plugged. 1. Clean pick up tube orifice in soap tank by wiping
with hot rag or soak end of tube in hot water.
2. No soap. 2. Fill soap tank with Dirt Devil
®
Carpet and Rug
Shampoo-Pg. 8.
3. Soap switch off. 3. Turn soap switch to the ON position-Pg. 8.
Will not dispense water 1. Soap tank empty with soap power ON. 1. Fill soap tank or shut soap power OFF.
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