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Troubleshooting Guide
1. My dog is not reacting to the collar.
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collar on, hold down the on/off button until the green LED indicator
turns on.
- Be sure the strap is on the dog tight enough so that both contact
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coat. Use the included contact point extensions to extend the
length of the contact points. If you are already using longer contact
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- The intensity level may be too low for your dog. Increase the
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very subtle.
2. The LED indicator light comes on, but I do not feel any
stimulation.
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or increase the stimulation level. Be sure both contact points are
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transmitter and receiver/collar for battery life.
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- If you have a full charge, and you have done all of the above, your
unit may need to be serviced. Please email us at info@dogtra.com,
or call customer service at 1-888-811-9111.