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Troubleshooting Induction Cooktop
6 Troubleshooting
If the recommended solution does not solve the
problem, contact an authorized service center.
Problem Possible Cause Recommended Solution
The ON/OFF indicator and
display do not light up when
the cooktop is plugged
in and ON/OFF control is
touched.
The power cord is disconnected. Confirm the power cord is plugged into the cooktop.
The disconnect switch (if installed) is
switched off.
Confirm the disconnect is switched on.
The power receptacle’s fuse is blown. Replace the fuse.
There is no power to the receptacle. Check that the power is on to the receptacle.
The power cord is damaged. 1. Inspect the power cord for damage.
2. If damage is found, contact an authorized service
center for replacement.
The ON/OFF indicator lights
up and the display works
normally, but the cooktop
does not heat up.
The cookware is incompatible. Use compatible cookware. See “Compatible
Cookware” on page 6.
The cooktop stops heating
during the cooking process.
Heating stops when frying. The oil temperature may be too hot leading to the
cooktop overheating. Provide more ventilation around
the cooktop or fry at a lower temperature.
The temperature is high in the area
surrounding the cooktop.
1. Verify that the cooktop installation meets the
minimum clearances. See “Dimensions and
Clearances” on page 5.
2. Provide more ventilation around the cooktop.
The air inlet or vent is blocked. Clear any obstruction blocking the air inlet or vent.
The timer has expired. Turn the cooktop on and resume the cooking process.
The overheating protection was
triggered.
Unplug the cooktop and wait for several minutes, then
resume cooking.
Failure Code E1 The main sensor is an open circuit. Contact an authorized service center.
E2 The main sensor is short circuiting. Contact an authorized service center.
E3 The main sensor is hot. If the ceramic plate is hot, wait until it is cool, then try
again.
E4 The IGBT sensor has a open circuit. Contact an authorized service center.
E5 The IGBT sensor has a short circuit. Contact an authorized service center.
E6 The IGBT sensor is hot. If the area surrounding the cooktop is hot, wait until the
area is cool, then try again.
E7 The voltage is low. Check the voltage. See “Specifications” on page 5.
E8 The voltage is high. Check the voltage. See “Specifications” on page 5.
EA The dry burning protection circuit
has tripped.
Contact an authorized service center.
EB The main termperature sensor is
not working correctly.
Contact an authorized service center.
EC The fan is not working correctly. Contact an authorized service center.
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