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Need help?Do you have a question about the DoorBird D21DKH and is the answer not in the manual?
Confirm the DoorBird device is online by visiting the provided checkonline URL.
Access the DoorBird App administration panel using administrator login credentials.
Navigate to settings to configure key codes for keypads or buttons for user access.
Add new users and assign them specific key codes or buttons for doorbell access.
Save the assigned user and key code/button configurations in the DoorBird administration.
Obtain user credentials, potentially via email with QR codes, for mobile device setup.
Scan QR codes or manually input credentials on the mobile device to add users.
Understand regular and special cases for user access based on assigned credentials.
Confirm the DoorBird device is online by visiting the provided checkonline URL.
Access the DoorBird App administration panel using administrator login credentials.
Navigate to settings to configure key codes for keypads or buttons for user access.
Add new users and assign them specific key codes or buttons for doorbell access.
Save the assigned user and key code/button configurations in the DoorBird administration.
Obtain user credentials, potentially via email with QR codes, for mobile device setup.
Scan QR codes or manually input credentials on the mobile device to add users.
Understand regular and special cases for user access based on assigned credentials.
The DoorBird IP Video Door Station D21x multi-tenant model is a sophisticated access control and communication device designed for buildings with multiple occupants, such as apartment complexes or office buildings. It integrates advanced technology to provide secure and convenient entry management, allowing residents or tenants to interact with visitors and control access remotely. The device is built with a focus on both functionality and design, aiming to blend seamlessly into modern architectural environments while offering robust performance.
The primary function of the DoorBird D21x is to serve as a multi-tenant video door station. It enables visitors to communicate with specific tenants or residents within a building, facilitating secure entry. When a visitor presses a button or enters a key code, the device initiates a call to the corresponding tenant's mobile device via the DoorBird App. This allows the tenant to see and speak with the visitor in real-time, regardless of their physical location. The system supports both key code entry and physical button presses, providing flexibility for different user preferences and building layouts. For key code models, individual codes can be assigned to specific tenants, while button models allow direct association of a button with a tenant's unit.
The device's core capability lies in its ability to manage multiple users and their respective access credentials. An administrator login provides comprehensive control over the system, allowing for the creation, modification, and assignment of user accounts, key codes, and buttons. Each tenant is assigned a unique user ID, which is linked to their designated key code or button. This ensures that calls and access permissions are directed to the correct individual. The system is designed to handle a significant number of tenants, making it suitable for various multi-unit properties.
Beyond basic communication, the DoorBird D21x offers remote access control. Tenants can unlock doors or gates directly from their mobile app after verifying a visitor's identity. This feature enhances security by eliminating the need for physical keys or direct interaction at the door, especially when tenants are away from home. The integration with the DoorBird App is central to its functionality, providing a user-friendly interface for managing calls, viewing live video feeds, and controlling access.
The DoorBird D21x is designed for intuitive use by both administrators and end-users (tenants). For administrators, the setup process begins with ensuring the device is online and then logging into the DoorBird App's administration section. From there, administrators can configure key codes or buttons, assigning them to specific "families" or units. For instance, key code "0001" might be assigned to "Family 1," and "Button 1 (J1)" to "Family 1." This mapping is crucial for directing visitor calls to the correct tenant.
The system allows for the creation of multiple user accounts, each corresponding to a tenant or unit. These user accounts are then linked to the previously configured key codes or buttons. The administration interface provides a clear overview of all users and their assigned doorbell credentials. Once configured, the administrator can save these settings, finalizing the setup within the DoorBird App.
For tenants, the usage is straightforward. After the administrator has set up their account and assigned a key code or button, tenants receive their unique credentials. These credentials can be securely sent via email with a QR code, simplifying the process of adding the DoorBird device to their personal DoorBird App. Once added, tenants can receive calls from visitors, engage in two-way audio and one-way video communication, and remotely unlock doors. The live view feature in the app allows tenants to see who is at their door at any time, providing an additional layer of security and convenience.
A notable usage feature is the ability for a single user to access multiple key codes or buttons on one device. This is particularly useful in scenarios where a tenant might have both a private apartment and a business premise within the same building, requiring access to different entry points or call buttons. In such cases, both sets of credentials (e.g., bbbbbb0001 and bbbbbb0002) would be added to the tenant's DoorBird App, allowing them to manage both access points from a single interface. The app's interface clearly displays the different access points, making it easy for the user to select the desired one.
While the manual primarily focuses on configuration and usage, several aspects imply maintenance features. The initial step of ensuring the device is online (via https://www.doorbird.com/checkonline) serves as a fundamental diagnostic tool. This allows administrators to quickly verify the device's network connectivity, which is essential for its operation. If the device is offline, troubleshooting network issues would be the first step in maintenance.
The administration login itself acts as a central point for ongoing maintenance. Administrators can log in at any time to modify user accounts, change key codes, reassign buttons, or update schedules. For example, if a tenant moves out, their user account can be deactivated or deleted, and their assigned key code or button can be reallocated to a new tenant. This flexibility ensures that the system remains current with the building's occupancy changes.
The ability to send credentials via email with a QR code not only simplifies initial setup but also aids in maintenance when new tenants move in or existing tenants require their credentials to be re-sent. This reduces the administrative burden of manually providing login details and ensures secure distribution.
Although not explicitly detailed as a maintenance feature, the continuous operation and reliability of the DoorBird D21x are supported by its robust design and software updates. Regular software updates, typically managed by the manufacturer, help to improve performance, enhance security, and introduce new functionalities, contributing to the long-term maintainability of the device. Administrators would generally be notified of such updates and guided through the process of applying them, ensuring the system remains up-to-date and secure. The system's reliance on a stable internet connection also implies that maintaining a reliable network infrastructure is a key aspect of its overall maintenance.
General| Product color | Stainless steel |
|---|---|
| Networking standards | IEEE 802.3af |
| Power over Ethernet (PoE) | Yes |
| Display diagonal | 3.5 \ |
| Display technology | LCD |
| Certification | CE, IC, FCC |
| Number of buttons | 16 buttons |
| Connectivity technology | Wired |
| Sustainability certificates | RoHS |
| Number of displays supported | - |
| Operating temperature (T-T) | -25 - 55 °C |
| Operating relative humidity (H-H) | 10 - 85 % |
| Lens type | Ultra wide-angle |
| Megapixel | - MP |
| Supported video modes | 720p |
| Motion sensor distance | 10 m |
| Viewing angle, vertical | 90 ° |
| Viewing angle, horizontal | 180 ° |
| Motion sensor detection angle | 110 ° |
| LED type | IR |
| Number of illumination LEDs | 12 |
Weight and Dimensions| Depth | 48.75 mm |
|---|---|
| Width | 275.25 mm |
| Height | 256 mm |
| Weight | 3043 g |
