ELECTRICAL SCHEMATIC DIAGRAM FREQUENTLY ASKED QUESTIONS (FAQS)
Problems Possible Reasons Solutions
Internal squeaking
noise when working.
There is nugget ice inside
the evaporator that has not
been squeezed out from the
previous production.
It will automatically disappear after two
self-cleaning processes, or allow it to stop
working for 1 hour. If the noise still exists,
please contact our customer service team.
Nugget ice stuck
together.
The ice making cycle is too
long.
The water temperature in the
water reservoir is too high.
Shut off and restart the ice maker when the
current ice cubes drop.
The ice is full, but
the indicator is off.
The location of the ice maker
is too close to a light source
that affects infrared detection.
Move the ice maker away from the
always-on light source, or to a darker
location.
Use colder purified or distilled water to fill
the reservoir.
"Add Water"
indicator is on.
Water level is low.
Turn off the ice maker, add water to the
reservoir, then turn on the ice maker.
"Ice Full"
indicator is on.
The sensor is blocked by ice.
1) If the ice is full, the ice maker will
automatically stop making ice after a
5-minute prompt.
2) If the ice is not full, when the blocked ice
drops into the ice bin, the prompt will
automatically disappear and continue to
make ice.
The ice sensor is broken.
Restart the ice maker, and see if ice
production is working properly again. If not,
please contact our customer service team.
The ice making
cycle is normal,
but there is no ice.
The ambient temperature or
water temperature is too high.
Refrigerant liquid leakage.
The pipe in the cooling system
is blocked.
Keep the ice maker away from any heat
location that is above 90℉, and fill the
reservoir with cold water.
Contact our customer service team.
Contact our customer service team.
The ice scoop blocks the
sensor.
Check if the ice scoop is blocking the
sensor; if it is, remove and rearrange the
ice scoop.
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