Your ice maker may make sounds that are not familiar, but most of these sounds are normal. Hard
surfaces like floors, walls, and countertops can amplify these sounds.
Normal Operating Sounds
When making a warranty claim, please include the original bill of purchase with the purchase date
available. Once confirmed that your appliance is eligible for warranty service, all repairs will be
performed by a Dr.Prepare authorized repair facility. The purchaser will be responsible for any remov-
al or transportation costs. Replacement parts and/or units will be new, remanufactured, or refurbished
and are subject to the manufacturer's discretion.
Obtaining Services
Clicking sound: When the ice maker is turned on or off, if there is any ice left inside from the
previous production, you will hear a clicking sound.
Bubbling, gurgling, or tapping sound: The refrigerant circulates through the pipes.
Clanking sound: As the ice is produced, it drops into the ice bin. The first nuggets produced are the
loudest, as they impact the bottom of the ice bin. As the bin fills, the noise significantly reduces.
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LIMITED WARRANTY
During the warranty period, any components of this appliance found to be defective due to material or
workmanship will be repaired or replaced, at the manufacturer's discretion, at no charge to the original
purchaser.
The purchaser will be responsible for any removal or transportation costs.
Warranty Terms
The warranty will not apply if damage is caused by any of the following:
Warranty Exclusions
This appliance is covered by a limited 12-month manufacturer warranty.
From the date of the original purchase, if the ice maker fails due to a defect in materials or workman-
ship, during the limited 12-month warranty, the manufacturer, Dr.Prepare, will repair or replace any
parts of this appliance as long as the appliance was proven to be used under normal operating
conditions intended by the manufacturer.
Power failures.
Improper installation, delivery, or maintenance.
Use in commercial or industrial applications.
Fire, water damage, theft, war, riot, hostility, or acts of God such as hurricanes, floods, etc.
Use of force or damage caused by external influences.
Partially or completely dismantled appliances.
Accident, alteration, misuse, or abuse of the appliance using non-approved accessories, or abnor-
mal operating conditions.
We only provide after-sales service for products sold by Dr.Prepare or retailers and distributors
authorized by Dr.Prepare. If you have purchased your unit through other channels, please contact
your seller for more information about the return and warranty.
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