Drobo Mini Getting Started Guide 53
DROBO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY
PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK
TO OR LOSS OF THE PROGRAMS OR DATA.
DROBO AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY DAMAGE TO OR
LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON ANY MEDIA, OR
ANY NON-DROBO PRODUCT OR PART NOT COVERED BY THIS WARRANTY. RECOVERY
AND REINSTALLATION OF SYSTEM, APPLICATION SOFTWARE, AND USER DATA ARE
NOT COVERED UNDER THIS LIMITED WARRANTY.
CONSUMER PROTECTION LAWS
IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR
COUNTRY OR REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY
ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS. This warranty gives You specific legal rights, and
You may also have other rights that vary by country, state or province. Drobo, the warrantor
under this Limited Warranty, is identified at the end of this document according to the country or
region in which the product purchase took place.
OBTAINING WARRANTY SERVICE
Product Replacement: No Product may be returned directly to Drobo without first contacting
Drobo for a RMA number. You can contact us to request an RMA number by contacting technical
support. Telephone numbers and details how to submit a request online are at
http://www.drobo.com/support/contact-support.php.
If it is determined that the Product may be defective, You will be given an RMA number and
instructions to return the Product. An unauthorized return, i.e. one for which an RMA number has
not been issued, and/or one that does not conform to the instructions given for Product return, will
be returned to You at Your expense
. You are responsible for the costs incurred related to
returning the Product to Drobo pursuant to the Product return instructions. Drobo is responsible
for the costs incurred related to shipping the Product back to You. In the event the Product is to
be repaired or replaced, upon receipt of the Product for which You were issued an RMA in
accordance with the Product return instructions, Drobo shall ship to you a replacement Product
by standard ground shipping. In the event the Product is to be repaired or replaced, if You
choose to provide Your credit card information to Drobo at the time You are issued an RMA,
Drobo will Advance Ship to You a replacement Product, and You agree to promptly return Your
Product at issue within seven (7) days of issuance of the RMA number. In the event Drobo does
not receive the Product for which You were issued an RMA within such seven (7) days, Your
credit card will be charged the manufacturer's suggested retail price of the replacement Product.
"Advance Ship" means, if Your credit card information is received: (i) before 1 pm local time, ship
the same day; or (ii) after 1 pm local time, ship the next business day; for express delivery.
Technical Support: During the Warranty Period, You, as part of this limited warranty coverage,
are entitled to access Drobo's online help resources to address any question about the Product
("Online Help Resources"). For a period of ninety days from retail purchase by You (we call this
ninety days the "Technical Support Access Period"), as part of this limited warranty coverage, if
the Online Help Resources don't address the support issue, You are entitled to initiate a support
request online at
www.drobo.com/support. After the Technical Support Access Period, support
requests may be made at an additional fee available on request. In response to support requests,
during local business hours, a Drobo representative or Drobo Authorized Reseller will help
determine whether Your Product requires service and, if it does, will inform you how Drobo will
provide it. Drobo or its Drobo Authorized Resellers will provide warranty service on Products that
are tendered or presented for service during the Warranty Period. Warranty service will be
provided from the country from which the Product was originally purchased to the extent
reasonably possible. Service options, parts availability and response times will vary according to
country. In accordance with applicable law, Drobo may require that You furnish proof of purchase
details and/or comply with registration requirements before receiving warranty service. Please
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