Service Pre-Approved by Eagle
1. CallEagleCustomerServicetoleaclaim.For
warrantyrequestsonequipmentyouwillneed
toprovidetheEngineSerialNumber,Machine
Serial Number, Model Number, and Proof of
Purchase(i.e.invoice).
2. You willbedirectedtotheappropriateservice
organization based on where your business is
located.
3. The service organization will arrange an on
site visitor specify the locationto bring your
equipmentforrepair.
4. You mayberequiredtopaytravelchargesand
servicefeesinadvanceofanonsitevisit.The
amount of these charges may vary depending
upon the service organization and your
geographiclocation.
5. The service technician will perform the
necessary diagnostic and repair work and
contact Eagle Solutions to determine if the
defective component(s), travel charges, and
service fees will be covered under the Eagle
SolutionsWarrantyPolicy.
6. The service technician will contact Eagle
Solutionstoacquirethenecessaryreplacement
partsandanRGAnumberforthereturnofthe
defective components.A copy of this RGA
form will be faxed to you. (The RGA form
will specify the carrier to use for parts to be
returned).
7. EagleSolutionswillshipthereplacementparts
toyouortheservicerep.andinvoiceyouatfull
valuealongwithrelatedfreightcharges.
8. Uponreceiptofthereturnedgoodsyouwillbe
creditedforthereplacementpartsinvoiceifthe
itemsarestillunderwarranty.Pleaseincludea
copyoftheRGAformwiththereturneditems.
9. Advance payment of travel and service fees
determined to be covered under the Eagle
SolutionsWarrantypolicywillbereimbursedby
theserviceorganizationinvolved.Ifwarranty
doesnotapply,chargeswillnotbereimbursed.
Service NOT Pre-Approved by
Eagle
1. CallEagleCustomerServicetoleaclaim.For
warrantyrequestsonequipmentyouwillneed
toprovidetheEngineSerialNumber,Machine
Serial Number, Model Number, and Proof of
Purchase(i.e.invoice).
2. You will also need to provide documentation
forallrepairrelatedcharges.
3. Yourclaimwillbereviewedtodetermineifit
iscoveredbyourwarrantypolicy.Ifapproved,
aReturn GoodsAuthorization (RGA) number
willbeissuedfordefectivepartsandanRGA
form will be faxed to you. (The RGA form
will specify the carrier to use for parts to be
returned).
4. We recommend that you place an order for
the replacement parts that are needed.These
willbeinvoicedtoyouatfullvaluealong
with
relatedfreightcharges.
5. Ifyourwarrantyclaimhasbeenapprovedand
an RGA number has been provided to you,
youwill becredited forthereplacement parts
invoice upon receipt of the defective parts.
If the defective parts are not covered under
warrantynocreditwillbeissued.
6. Approvedtravel and servicecharges willalso
becreditedtoyouuponreceiptofthedefective
parts.
Warranty Conditions
1. Approved warranty return items must be
receivedbyEagleSolutionswithin30daysof
theRGAdateinordertoreceivecredit.
2. A copy of the RGA form should be included
withtheitemsreturned.
3. Replacement parts orders will be shipped via
UPSorFedexGround.You willberesponsible
foranyupgradedorexpediteddeliverycharges.
These additional charges will not be covered
underwarranty.
4. Warrantytravelislimitedto60milesandapplies
onlytoclaimsmadewithin30daysofthedate
ofpurchase.Ourmileagereimbursementrateis
$0.35permile.(Rateissubjecttochange).
5. LaborhoursaresubjecttotheEagleSolutions
Warranty Flat Rate Chart.(Rates are subject
tochange).
6. Warrantytravelandservicefeesmaybedenied
ifnotpre-approvedandperformedbyanEagle
SolutionsAuthorizedServiceOrganization.
Warranty Contacts
CustomerService800.633.0519oremail:
customerservice@eagleoorsolutions.com.
Instructions and Conditions for Warranty Reimbursement
To Order Parts Call 1-888-702-5326 - https://monsterfloorequipmentparts.com
To Next Page
Loading...