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Troubleshooting Check Action
9 Was the test strip exposed to open air for a long
period of time?
If yes, repeat the control test with properly stored
strips.
9 Does test strip cap close tightly? Or was test
strip cap left open?
If the cap was not tight, or the bottle was left
uncapped, open a new bottle of test strips.
Do not reuse the strips from the affected bottle.
9 Is the meter functioning well?
You can use the control solutions to verify the
meter’s functions.
9 Is the control solution expired or contaminated?
If yes, replace with a new control solution to check
the performance of SMBG system.
9 Were test strips and control solutions stored in
cool, dry places?
If no, repeat the control test with properly stored
strips or control solutions.
9 Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and test
again. Stop using the meter if you continue to
obtain the inaccurate results.
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